At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. 

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

About this role:

Wells Fargo is seeking an Operations Manager to support the Electronic Commerce Services (ECS) Payment Manager Operations team. ECS Payment Manager Operations provides monitoring, exception processing, and customer support of the Payment Manager suite of products for payables processing. (Payment Manager enables Corporate and Commercial Banking clients to send a single electronic file in their preferred format to Wells Fargo containing instructions for multiple payment types (e.g. Wires, ACH, Checks, Card, Instant Payments - domestic and international). This includes working directly with customers and business partners via inbound and outbound contact channels (phone and email) to resolve issues and transaction level exceptions, as well as ensuring timely communication and escalation of system issues or customer impact events with all internal and external stakeholders. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of leadership experience

Desired Qualifications:

• Management experience in a financial services environment
• A BS/BA Degree or higher
• Experience with Payments and/or related technologies
• Knowledge of Treasury Management products and the tools used
• Ability to work effectively in a cross team environment
• Experience implementing defined business objectives and executing business development strategy
• Excellent verbal, written, and interpersonal communication skills
• Ability to dissect technical problems, analyze data, and recommend potential solutions
• Leadership experience including; coaching, training, and mentoring

Posting Location

• 2700 S Price Rd - Chandler, AZ

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.