About this role:

Wells Fargo is seeking a Lead Technology Business Systems Consultant (Product Owner for Contact Center) to help support our existing Contact Center Technology Applications and assist in the transformation to a new cloud-based platform. In this role, the Product Owner will be tasked to lead the vision of the product to realize the organization’s business outcomes. This role sits within the Consumer, Small & Business Banking Operations group and will be reporting into Technology Business Systems Senior Manager.

In this role, you will:

• Lead cross functional teams within the product to plan, strategize, and execute the delivery of our product value in close collaboration with Technology.
• Play the role of a Product Owner for specific product team(s) and or product area(s) on permanent or interim basis or as identified by the Product Manager.
• Partner with the Product Manager/s to support product delivery, coordinating delivery on committed outcomes and ensuring transparency to risks, dependencies and impediments.
• Define Requirements (writing epics and user stories) based on business analysis, agile development (act as a product owner), coordinate testing support (SIT and UAT), production rollout support (planning and deployment validation), and Change enablement.
• Support the product by assisting in interpreting enterprise and technology requirements, changes in requirements, and updates to product tools.
• Partner with peer Product Owners and Enablement team members to care for change readiness, communications and identify training needs.
• Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals.

Required Qualifications:

• 5 years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 years of financial industry experience
• 2 years of Product management experience
• 3 years of Agile experience
• 2 years of Interactive Voice Response (IVR) experience
• 2 years of experience delivering complex enterprise wide information technology solutions

Desired Qualifications:

• Experience with Contact Center Applications such as IVR, Routing and associated systems and platforms used to drive intelligent self-service
• Experienced working in Product organization in the capacity of a Product Owner
• Experience writing user stories
• Experience working on large and complex applications with multiple stakeholders
• Experience working in a dynamic agile environment, supporting applications with multiple dependencies
• Experience with leading and conceptualizing a solution for a problem statement
• Experience with dealing with data and performing necessary analytics to conceptualize a project helping realize a business benefit
• Experience working on Digital products in close integration with other channels (Voice Channel)

Job Expectations:

• Position will require onsite presence 3 days a week

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.