About this role:
Wells Fargo is seeking a Lead Business Services Analyst to join our Business Management Team. This team is the backbone of our Technology for the Chief Operations Office (TCOO) supporting over 5,000 technologists globally.

• Communications: We ensure clear and engaging messaging, fostering collaboration, and promoting organizational culture - including town halls, teamwide emails, and targeted messaging.
• Team Engagement: We drive team cohesion and productivity through innovative programs and initiatives, ensuring every technologist feels valued and motivated - including volunteers, networking, and innovation events.
• Executive Routines: We manage schedules and priorities, optimizing the COO's time for strategic decision-making - including monthly business reviews, weekly accomplishments, and quarterly strategic reviews.
• Insights and Analytics: Our data-driven approach provides actionable insights and strategic recommendations, empowering decision-makers for growth and innovation - including operational reporting, resource tracking and quarterly insights.

Together, we drive operational excellence and foster a culture of collaboration and innovation, supporting the success of our global team.
In this role, you will:

• Lead or participate in managing and supporting the delivery of technology products and services of high profile business unit clients and contribute to large scale solutions planning related to Technology Business Services
• Ensure service quality and cost effectiveness of solutions
• Review customer information with the technology team and implement technical initiatives for highly complex projects impacting multiple lines of business or across the enterprise
• Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
• Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium technology development efforts that influence and lead broader work team and drive new initiatives
• Collaborate and consult with the technology team and more experienced management within Technology Business Services functional area to resolve Information Technology issues and provide customers with best possible solutions
• Provide guidance on leveraging new technology

Required Qualifications, US:

• 5 years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
• 2 years of Power BI
• 2 years of Tableau
• 2 years of SharePoint Power App
• 2 years of Excel (Pivot tables and Vlookups)

Desired Qualifications:

• Previous data analysis experience
• Previous data visualization experience
• Strong communication and presentation skills

Job Address:
300 S Brevard St, Charlotte NC
2600 S Price Rd, Chandler, AZ
800 S Jordan Creek Pkwy, WEST DES MOINES, IA
5080 Spectrum Dr, ADDISON, TX
This role is not eligible for VISA sponsorship.
Hybrid schedule
Posting End Date:
29 Apr 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.