About this role:
Wells Fargo is seeking a Lead Business Execution Administrator to join the Business Implementation Management Comprehensive Review Team as part of Consumer Collections and Servicing (CCS). This individual will focus on the review of customer facing communications for certification, working closely with business partners to ensure the accuracy of communications and assisting with updates as needed.
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:

• Support the review of customer facing communications for certification
• Work closely with business partners to ensure accuracy of communications and assist in updates as needed to meet business goals and objectives
• Identify opportunities for process improvement for the overall effectiveness of the team
• Provide feedback and present ideas for improving or updating customer facing communications
• Perform complex administrative transactional and operational and customer support tasks
• Ensure that reviews operate with maximum efficiency to meet timelines
• Provide guidance and subject matter expertise to less experienced staff and business partners
• Interact with immediate team and external business partners on wide range of information
• Utilize independent judgment to guide moderate risk deliverables
• Independently meet performance metrics and policy expectations
• Assist with the editing and publishing of procedure documentation

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Required Qualification:

• 6 years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficiency in reviewing and editing written and/or digital customer communications
• Experience developing and writing customer focused messages, announcements, statements, and other types of written exchanges
• Ability to manage a pipeline of work and effectively oversee multiple items in progress to completion
• Knowledge and understanding of basic English writing conventions, to include spelling, punctuation, and grammar
• Experience using Jira and/or the ability to adapt to new technology
• Highly effective collaboration, critical thinking, and decision making skills
• Ability to work effectively in a team environment and across all organizational levels
• Strong written, verbal, and interpersonal communication skills
• Proven attention to detail and the ability to meet deadlines
• Ability to take initiative, work independently with minimal supervision, and demonstrate urgency
• Microsoft Office (Word, Excel, Outlook, and PowerPoint) experience
• Experience working with global teams in locations such as India or Philippines

Job Expectations:

• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position
• This position offers a hybrid work schedule
• Willingness to work onsite at one of the locations listed
• Ability to work additional hours as needed

Position Locations:

• 800 S Jordan Creek Pkwy - West Des Moines, Iowa 50266
• 250 E John Carpenter Frwy - Irving, Texas 75062
• 1525 W WT Harris Blvd - Charlotte, North Carolina 28262
• 2800 S Price Road - Chandler, Arizona 85286
• 11601 N Black Canyon Hwy - Phoenix, Arizona 85029
• 2200 Concord Pike - Wilmington, Delaware 19803
• 7711 Plantation Rd - Roanoke, Virginia 24019

Posting End Date:
25 Apr 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.