About this role:
Wells Fargo is seeking a Head of Issues Resolution and Remediation in Shared Services within the Chief Operating Office. Learn more about our career areas and lines of business at wellsfargojobs.com .
In this role, you will:

• Lead a team of professionals to develop and implement a long-term strategy overseeing issue remediation for the Financial Crimes Operations and Regulatory Operations organizations.
• Be responsible for designing and implementing processes that promote effective governance over issue remediation. The leader will also identify trends for purposes of influencing strategic direction and maturing practices.
• Ensure collaboration amongst business groups, control, technology, operations, IRM, and other enterprise partners to strengthen decision-making and successfully remediate issues.
• Execute a global strategy, along with supporting practices, to enhance transparency and oversight of issues owned by Financial Crimes Operations and Regulatory Operations.
• Provide leadership and guidance to direct reports who will liaise with corrective action owners for status updates, maintain holistic reporting in partnership with control management, and lead meetings driving oversight of all issues owned by Financial Crimes Operations and Regulatory Operations.
• Serve as the centralized, global leader overseeing remediation of issues and Audit Examinations for Financial Crimes Operations and Regulatory Operations.
• Ensure compliance with Issues Management Policy as well as any other applicable enterprise policies and procedures.

Required Qualifications, US:

• 8 years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of management experience

Desired Qualifications:

• Demonstrated experience working with Regulatory issues and Regulatory bodies
• Knowledge and understanding of ever-evolving regulatory environments and governance process
• Experience in Issues Management
• Strong Risk Management and Compliance skills
• Ability to manage effectively in a matrixed organization, create a strong collaborative environment, develop partnerships with many business and functional areas
• Effective relationship management and the ability to influence and create an environment that fosters collaboration and credible challenge across multiple levels of the organization
• Exceptional track record of driving organizational change and delivering results
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including executive management
• Ability to translate complex technical concepts so that they are clearly understood in support of sound decisions
• Superb collaboration skills across multiple levels and functions with demonstrated success through decision making and in gaining alignment
• Ability to balance multiple projects simultaneously in a balanced approach

Job Expectations:
Ability to travel up to 10%
Hybrid Work Schedule
Position Location:
150 E 42nd St, NEW YORK, NY 10017
301 S Tryon St, CHARLOTTE, NC 28282
800 S Jordan Creek Pkwy, WEST DES MOINES, IA 50266
1150 W Washington St, TEMPE, AZ 85281
550 S 4th St MINNEAPOLIS, MN 55415
Pay Range
$144,400.00 - $300,000.00
Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
4 Apr 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.