About this role:
Wells Fargo is seeking a Business Execution Director - Deposit Customer Experience to join the Consumer and Business Deposits team as part of Consumer, Small & Business Banking. This role will lead the team responsible for driving improvements in the client experience with insights from customer and employee feedback channels. This leader will provide vision, creativity, innovation, and analytical thinking to product and channel teams to influence the designs of our deposit products and processes and improve Customer and Employee experiences while maintaining a multi-year roadmap.
Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:

• Have direct accountability for driving meaningful customer experience improvements and initiatives related to Consumer and Small Business deposit products
• Maintain a multi-year roadmap on customer experience enhancements and influence change across key stakeholders
• Partner with enterprise teams to build, maintain, and share data driven dashboards to key experience indicators of customer and employee experience measures
• Monitor and analysis customer and employee feedback to ensure compliance with the enterprise policies
• Operate in a fast paced, matrixed organization requiring the ability to influence change across a diverse set of stakeholders
• Develop and guide a culture of talent development to meet business objectives and organizational goals

Required Qualifications:

• 8 years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of management experience

Desired Qualifications:

• Experience identifying key complaint themes, conducting root cause analysis and providing feedback on ways to enhance overall complaint policies, processes and procedures
• Experience managing employee feedback programs
• Experience documenting experience journeys and integrating into the design of new or enhanced products and processes
• Experience creating strategic roadmaps to increase customer and employee experience
• Experience in identifying process efficiencies and making recommendations to key stakeholders
• Experience in utilizing data to analyze trends
• Experience influencing strategy at multiple levels of an organization
• Experience building partnerships and consulting effectively with leadership

Job Expectations:

• Ability to travel up to 10%
• This position offers a hybrid work schedule

Posting Location(s):

• NC-Charlotte: 301 S Tryon St
• OH-Columbus: 325 John H McConnell Blvd
• MN-Minneapolis: 550 S 4th St
• AZ-Phoenix: 11601 N Black Canyon Hwy
• AZ-Chandler: 2700 S Price Road

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.
Posting End Date:
19 Feb 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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