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We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.
About this role:
Wells Fargo is seeking an Associate Relationship Manager (Lead Business Execution Consultant) in Enterprise Complaints and Remediation as part of Chief Operating Office.
The Relationship Management function is aligned to the Shared Services Operations organization, covering complaints and redress.
Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:

• Support incident management, strategic initiatives, emerging, and complex LOB efforts.
• Drive and facilitate change impact initiatives,
• Develop professional executive level presentations
• Identify and map out impacts of significant changes to the business
• Facilitates routine engagements across Complaints, Redress, and key business partners.
• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Interact with internal business partners with high level of professionalism
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Ability to develop executive presentation and documentation templates with minimal to no guidance
• Change readiness experience at the program and project levels
• Understanding of the strategic and tactical planning process within project management
• Broad-complex problem solving
• Ability to organize and lead small teams on targeted efforts

Job Expectations:
This position is not eligible for Visa sponsorship
This position offers a hybrid work schedule
Posting Location:
401 S Tryon St Charlotte, NC
1525 W WT Harris Blvd. Charlotte, NC
2800 S Price Road Chandler, AZ
2850 S Price Road Chandler, AZ
2202 W Rose Garden Lane Phoenix, AZ
1150 W Washington St Tempe, AZ
800 S Jordan Creek Pkwy West Des Moines, IA
6051/6061 N State Hwy 161 Irving, TX
4101 Wiseman Blvd Bldg. 205 San Antonio, TX
1801 Park View Dr Shoreview, MN
2710 Pine St E Bldg. St. Louis, MO
260 Charles Lindbergh Dr Salt Lake City, UT
5201 W Amelia Earhart Dr Salt Lake City, UT
The Chief Operating Office adheres to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.
Posting End Date:
24 Mar 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.