Essential Responsibilities:

· Assist the branch manager in the management of the branch personnel, oversee operational activities and provide technical support to all personnel in operational issues and policies.

· Support Lenders of the Commercial and Corporate Department.

· Implement and monitor Standard Operating Procedures (SOP), to ensure transactions are processed in compliance with federal regulations.

· Coordinate customer service duties for proper completion of all assignments.

· Establish and help attain internal performance objectives for branch office business volume, deposits, loan portfolios, and quality of audit reports.

· Open/sell Bank products, including Checking, Savings, CDs, IRAs, safe deposit boxes, wire transfers, etc.

· Service customer needs, including direct deposit set up, answering questions, provide account records/information.

· Handle customer problems and complaints; counsel customers with special problems or in disagreement with institution or its branch policies and procedures.

· Prepare presentations for prospect clients to support the Commercial and Corporate Banking Team

· Provide and maintain a professional, business-like atmosphere within the branch office.

Interpersonal Communication:

· Good interaction with customers and Bank employees.

· Positive attitude as a team player.

Education, Experience, Skills and Abilities Required:

· Good understanding of financial institution operations, products, and services.

· Minimum three years of experience in Branch operations.

· Effective human relations and communication skills.

· Understanding of laws, rules, and regulations affecting the banking operations industry.

· Attention to detail.

· Good written, reading, mathematical, analytical, supervisory, computer and communication skills.

· Proven leadership and organizational skills.

· Participation in community events.

· Ability to handle pressure.

· Ability to handle multiple priorities in a fast-paced environment.

· Flexibility on working schedule, as in any other branch location.

EOE/D/V/M/F/DFWP