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At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.
Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.
That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.
Job Purpose:
Our next Guest Services Representative will be responsible for providing administrative support to the CEO’s office, greeting and assisting guests and staff, answering and making outgoing phone calls as necessary. Managing front desk operations and providing administrative support.
Qualifications:
Duties:
Customer Service
• Customer Relations/First Contact/Front Line Representation of the Agency and first opportunity for visitors and clients to feel welcomed, safe and their needs attended to.
•Maintain professionalism at all times through verbal communication, manner, and attire.
•Provide positive support, wayfinding, and communication to visitors and staff.
•Answer telephone in an articulate, courteous, and friendly manner, expressing a greeting to the caller and identifying the Agency.
•Assist visitors, callers, or staff in any way possible, by locating and routing calls to designated personnel within the Agency.
•Follow protocol regarding client communications while maintaining confidentiality of all departments/client communications.
•Evaluate conference rooms and other shared workspaces at the end of the workday to identify special attention needed by housekeeping.
•Maintain documents and items left for client or staff pick-up.
•Maintain lobby area in a clean, neat, and organized fashion (coffee, water and snack stations stocked and organized).
Operations
• Maintain and monitor Stamps.com account and provide staff with pre-paid self-address stamped envelopes. Prepare Certified Mailings when needed.
• Distribute incoming mail in appropriate mailboxes.
•Arrange for UPS and Federal Express pickups when needed.
•Assist with vendors and building service staff requests or access needs.
•Ensure mailboxes are updated with staff changes.
•Ensure incoming faxes are appropriately distributed to designated staff via email.
Support
•Manage and maintain daily itinerary.
•Manage Wellpoint Care Network employee parking permits.
•Maintain the employee van log
•Provide Administrative Support to CEO’s office and program support as needed.
•Coordinate staff hospitality processes including, but not limited to, ordering catered lunches, ordering flowers, issuing condolences, and generating birthday and anniversary recognition materials.
•Maintain and supply shared conference rooms with hospitality supplies as needed.
Position Details & Extras:
Organizational Information:
At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.
We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.
Wellpoint Care Network provides a rich continuum of services, including:
• Child Welfare and Foster Care
• Support for youth who have aged out of care
• Care Coordination and Wraparound services
• Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment
• Professional education and clinical consultation (for organizations, schools, and individual/family)
Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve, and employ are valued, accepted, respected, and treated equitably.
• Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion.
• Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.
Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.
*To protect the health and well-being of our employees, clients, and community members we come in contact with on a daily basis, Wellpoint has decided to mandate the COVID vaccine for all employees or be approved with a qualified exemption. Please note that job candidates must be partially vaccinated within thirty (30) days of hire, and fully vaccinated within sixty (60) days of hire or approved for an exemption. *
Equal Opportunity Employer
Full Time
$31k-40k (estimate)
08/10/2023
05/03/2024
The job skills required for Guest Services Representative include Customer Service, Transportation, Microsoft Office, Guest Service, Confidentiality, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
03/07/2022: Wichita Falls, TX
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/26/2022: Little Rock, AR
Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
01/03/2022: Boulder, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
02/17/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Guest Services Representative.