208 Sales & Operations Manager Jobs in Des Moines, IA
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CATHOLIC COUNCIL FOR SOCIAL CONCERNS INC
Des Moines, IA | Full Time
$160k-197k (estimate)
1 Month Ago
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Sales & Operations Manager
$104k-131k (estimate)
Full Time
3 Weeks Ago
Weller Brothers Landscaping is Hiring a Sales & Operations Manager Near Des Moines, IA
You can work anywhere. So why work at Weller Brothers?We believe that we are the best employer in the Midwest. We take care of our people, and that goes beyond boasting “competitive wages and team culture” (although, we certainly provide those things, too!)
Whether you’re a new high school grad looking for a career in the construction industry, a landscape architect with years of experience, or — like some of our employees — an adult seeking a totally new career path, we believe that you can be somebody here.Job SummaryThe primary responsibility of the Sales & Operations Manager is to develop, oversee, and manage the maintenance and sales division for the Weller Brothers Des Moines location. This position will be responsible for developing and retaining maintenance contracts and clients while upselling additional services when possible by preparing and presenting proposals. In addition to developing Weller Brothers' clientele, this position will also include working with the Human Resources Director and Recruiting Coordinator to build the maintenance team. Supervision of the maintenance division including routing logistics for all crews, as well as providing assistance to crews on job sites to complete services to the highest quality possible and holding staff accountable to safety and training programs, while monitoring the operations to improve the bottom line.
Essential Duties And ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty and competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.
Account Management & Sales Responsibilities
HEAVY WORK: Lifting up to 100#; frequent lifting or carrying objects weighing up to 80#.
POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time non-exempt position. Specific schedules will be determined based on the weather and the general needs of the business.
Disclaimer: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The company recognized that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.#hc121800
Whether you’re a new high school grad looking for a career in the construction industry, a landscape architect with years of experience, or — like some of our employees — an adult seeking a totally new career path, we believe that you can be somebody here.Job SummaryThe primary responsibility of the Sales & Operations Manager is to develop, oversee, and manage the maintenance and sales division for the Weller Brothers Des Moines location. This position will be responsible for developing and retaining maintenance contracts and clients while upselling additional services when possible by preparing and presenting proposals. In addition to developing Weller Brothers' clientele, this position will also include working with the Human Resources Director and Recruiting Coordinator to build the maintenance team. Supervision of the maintenance division including routing logistics for all crews, as well as providing assistance to crews on job sites to complete services to the highest quality possible and holding staff accountable to safety and training programs, while monitoring the operations to improve the bottom line.
Essential Duties And ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty and competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.
Account Management & Sales Responsibilities
- Develop, manage and retain maintenance contracts and clients. Upsell additional services and/or enhancement projects when possible.
- Ensure properties/sites/residences meet or exceed client and company quality expectations.
- Develop strong positive relationships with clients based upon clear, frequent, effective, professional, and timely communication, mutual trust and ability to meet or exceed their expectations.
- Prepare and present proposals in a timely and professional manner, according to company standards. Track all proposals in progress and aggressively pursue and follow-up to closure.
- Follow Weller Brothers documented sales process.
- Participate in various events, organizations, and industry associations for the purpose of building relationships.
- Develop community ties to enhance the brand of Weller Brothers.
- Monitor Operations (time/expenses) and provide avenues to improve bottom line.
- Identify job site priorities and assist with coordination of jobsite schedules.
- Execute site audits to provide enhancement and/or maintenance opportunities to clients and to provide feedback to the Operations teams.
- Provide excellent organizational management, leadership, and communication between client and Operations team.
- Promote high standards in client service, safety, culture and positive team environment.
- Provide assistance managing crew members as needed including performance management, addressing complaints, planning, and assigning or directing workload.
- Perform other duties as assigned, including snow removal.
- General management and oversight of all maintenance division operations including routing and logistics of lawn care crews, fertilization technicians, irrigation technicians, horticulturists, enhancement and snow removal personnel.
- Hold Staff Accountable
- Mange equipment and staff allocation amongst crews
- Maintain and improve gross profit through efficiency and cost reduction opportunities within the maintenance division to include:
- Production efficiency
- Material costs
- Equipment maintenance costs
- Warranty minimization
- Labor efficiency
- Unbillable time
- Manage the development and implementation of job safety programs.
- Manage the development and implementation of job training programs.
- Monitor individual team member progress through safety programs
- Ensure all team members are properly trained to operate any equipment they may be required to operate.
- Enforce policies restricting team members from operating equipment they have not properly been trained to operate.
- Monitor individual team member progress through job training
- Ensure all team members have been properly trained to perform tasks assigned to them.
- Perform monthly reviews with all division foreman & technician-level team members.
- Perform annual performance reviews with all team members.
- Hold foreman and technician-level team members accountable for implementing the quality control process.
- Facilitate conversations between staff regarding issues.
- Document processes for future follow-up
- Recruit and interview maintenance division staff
- Maintain general knowledge of maintenance customers and communicate with them occasionally to ensure customer satisfaction with quality and service.
- Field customer service calls and feedback
- Address all customer questions, comments, and concerns relating to maintenance services in a professional manner. Follow-up within 24 hours.
- Acknowledge and solve customer service complaints and address all complaints with the proper staff.
- Manage and oversee general policy compliance within the maintenance division.
- Identify and report to Regional Director of Operations on divisional equipment repair and new acquisition needs.
- Management and oversight of snow removal operations throughout all snow events.
- Ensure quality and timeliness of all snow removal services provided by Weller Brothers and all subcontractors.
- Operate snow removal equipment as needed to fill any open spots.
- Make decisions that are in the best interest of the company.
- Other duties needed to help drive and fulfill the Weller Brothers Mission.
- Report time and productivity daily using LMN.
- Keep and submit all receipts for material and fuel purchased.
- Put in the hours necessary to make sure the job is getting done on time including weekend and holidays if necessary.
- Maintain equipment. Responsible for getting all equipment to repair shops in a timely manner keeping in mind productivity.
- Make decisions that are in the best interest of the company.
- Other duties needed to help drive and fulfill the Weller Brothers Mission.
- Work and communicate professionally with clients and team members.
- Proficient in Microsoft Office
- Highly organized and detail-oriented
- Strong ability to work independently with little direction
- Ability to prioritize and multitask
- Excellent time management skills
- Collaborative, positive attitude with eagerness to learn and assist where needed
- Minimum of three-years experience in industry or related field.
- Bachelor's Degree in a respective field preferred
- Must be 18 years or older
- High school diploma/GED
- Valid driver's license and a clean driving record is required
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401K with Company Match Up to 4%
- Employee Assistance Program (EAP)
- Cell Phone Reimbursement
- Company Truck
- Year Round Employment
HEAVY WORK: Lifting up to 100#; frequent lifting or carrying objects weighing up to 80#.
POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time non-exempt position. Specific schedules will be determined based on the weather and the general needs of the business.
Disclaimer: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The company recognized that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.#hc121800
Job Summary
JOB TYPE
Full Time
SALARY
$104k-131k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
06/20/2024
WEBSITE
wellerbrothers.com
HEADQUARTERS
Sioux Falls, SD
SIZE
<25
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The following is the career advancement route for Sales & Operations Manager positions, which can be used as a reference in future career path planning. As a Sales & Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales & Operations Manager. You can explore the career advancement for a Sales & Operations Manager below and select your interested title to get hiring information.
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