29 Manager, Fraud Operations Jobs in Des Moines, IA
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CATHOLIC COUNCIL FOR SOCIAL CONCERNS INC
Des Moines, IA | Full Time
$160k-197k (estimate)
2 Weeks Ago
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Manager, Fraud Operations
$111k-127k (estimate)
Full Time | IT Outsourcing & Consulting
2 Weeks Ago
Shazam, Inc. is Hiring a Manager, Fraud Operations Near Des Moines, IA
SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
What we’re looking for:
What you'll do:
And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.
What we’re looking for:
SHAZAM is looking for a Manager, Fraud Operationsto join our team. In this position, you’ll support a 24/7/365 fraud operations business for financial institutions all across the country. You will collaborate with other managers to increase operational effectiveness, meet departmental service expectations, and exceed quality of work goals. This is a 12pm-9pm 2nd shift opening, with weekend coverage as needed.
What you'll do:
- Identify, communicate, and mitigate risks which might impact our clients, or SHAZAM.
- Ensure fraud operations processes meet established guidelines, department deliverables, and quality expectations.
- Oversee contact center performance, resource allocation, and reporting.
- Collaborate on customer facing guides, forms, and client operational communications.
- Proactively support clients by facilitating meetings regarding exception and operational questions. Handle client escalations to resolution.
- Collaborate with cross-functional management teams, other department managers, and leaders.
- Partner effectively with SHAZAM support resources on for quality verification, compliance, and corporate training.
- Manage employee staffing lifecycle by recruiting, interviewing, hiring, staff retention, and performance management.
- Short- and long-term employee growth and development.
- Facilitate effective and collaborative team communications.
- Develop comprehensive training programs and supporting documentation.
- Coordinate comprehensive procedural and system documentation.
- Participate in the SHAZAM Enterprise Project Management lifecycle.
- Monitor and participate in external/internal audits and business continuation/disaster recovery planning.
What you need:
- Experience with retail banking, banking back office, compliance, or regulatory guidelines.
- Professional demeanor, solid networking expertise, and relationship building.
- Demonstrated experience resolving sensitive client issues.
- Experience in leading and managing a diverse team, their success, and ability to do so in a hybrid staffed environment.
- Proficient in MS Office applications, specifically Word, Excel, and PowerPoint.
- Proven operational planning skills in forecasting, capacity planning and resource allocation strategies.
What’s in it for you:
- Supportive, collaborative, inclusive, and diverse workforce.
- Career learning, development, and growth opportunities.
- Culture of respect and dignity, teamwork, honesty, and integrity.
- Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$111k-127k (estimate)
POST DATE
05/06/2024
EXPIRATION DATE
07/05/2024
WEBSITE
shazam.net
HEADQUARTERS
JOHNSTON, IA
SIZE
500 - 1,000
FOUNDED
1976
TYPE
Private
CEO
PAUL WALTZ
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Shazam, Inc.
SHAZAM provides electronic payment and processing services to financial institutions and their customers.
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