About Weldon Barber

Weldon Barber is the PNW’s premier luxury barbershop- locally owned, with 9 locations across Washington State.

At Weldon Barber, we believe getting a haircut should be an experience to be anticipated and an opportunity to indulge. Locally owned and operated, Weldon Barber offers premium men’s grooming services and is committed to making clients look and feel great.

Weldon Barber has always placed care and appreciation for our talented team members at the forefront. Our team is dedicated to supporting our Barber’s career development and maintaining a systemic culture pillared by acceptance, respect, and autonomy. At Weldon, raising the “bar” in Barber means more than merely providing best-in-class service to our loyal guests- it means providing a friendly, culture-rich environment that celebrates growth and work-life balance in an environment that truly supports our team members' professional and personal goals.

About The Role

The Area Manager of Western Washington for Weldon Barber is responsible for leading and driving the performance of 6 shops in Western Washington which include Issaquah, Sammamish, Redmond, Bellevue, Kirkland, and Mill Creek. Responsibilities include providing daily oversight and direction for assigned shops, ensuring operational efficiency and success, as well as owning all operations driving regional performance.

The successful candidate for this position will bring passion and commitment to the task of providing luxury customer service, and successful operations and business management. The ideal candidate will be a strong leader, experienced manager, and collaborative team player. This candidate will be an excellent communicator, possessing diplomacy, tact, excellent listening skills, analytical and problem-solving skills, a commitment to establishing an environment of open, honest communication and rational decision-making as well as the ability to negotiate with all levels of staff to accomplish the mission and goals of Weldon Barber.

The detailed nature of this job description is meant to provide a comprehensive view of the scope of this position. Experience in all facets described in the Position Responsibilities is not required, and training and coaching will be provided.

Position Responsibilities

• · Mentor, coach, and support Team Leaders (a.k.a. Shop Managers) while providing leadership and accountability.
• Maintain effective, positive relationships with Team Leaders and other staff through consistent in-shop visits, phone calls, emails, etc.
• Manage the recruiting, hiring, onboarding, and training functions for the shops as required, delegating to Team Leaders and maintaining oversight when necessary.
• Drive individual shop and regional performance through effective leadership in all operational areas including through effective staffing, scheduling, and customer service.
• Respond effectively to escalated customer questions, concerns, complaints, etc.
• Maintain safe and compliant workplaces throughout the area of responsibility, in accordance with all local, state, and federal regulations as well as industry licensure requirements.
• Effectively complete assigned performance evaluations biannually, and support Team Leaders throughout the process.
• Oversee and support all inventory management and ordering for retail products and back bar products as well as shop supplies.
• Become subject-matter expert in booking software, messenger AI, and point-of-sale software, ensuring best practices are taught and utilized throughout the region.
• Maintain booking software access and information for all appropriate staff and shops.
• Maintain and manage vendor relationships with quarterly check-ins on sales, promotions, and rewards, leveraging relationships as able.
• Maintain relationships with all local cosmetology and barber schools/programs to ensure recruiting pipelines, arranging and attending visits and classes at the schools as necessary.
• Coordinate and attend continuing education opportunities and/or classes quarterly with brand and guest educators.
• Attend and assist in the planning of annual and biannual events such as Team Leader Retreat, Family Summer Event, and New Year Awards Event.
• Attend and assist in the management of Team Leaders at BarberCon.
• Report facilities issues in a timely manner and troubleshoot as necessary.
• Oversee and manage corrective action plans, performance management plans, and terminations.
• Assist in the development of best practices in all job functions.

Position Requirements

• · High School Diploma or equivalent
• Strong interpersonal and communication skills
• Strong time management skills with the ability to manage multiple projects and deadlines simultaneously
• Flexibility and ability to quickly evaluate, prioritize, and pivot as emergent situations occur
• Strong analytic and problem-solving skills
• Ability to act with tact and diplomacy
• Ability to work independently
• Exceptional attention to detail and organizational abilities
• Business management experience
• Experience managing personnel including hiring, onboarding, training, performance management, and terminations
• Customer service experience
• Experience handling confidential and sensitive information
• Proficient with Outlook, Word, and Excel
• Flexibility to be available and/or work occasional nights and weekends
• Ability to travel, fly, drive
• Valid driver’s license required for this position

Preferred

• · Bachelor’s Degree in business or related field
• Experience in multi-unit management in service or retail sectors

Travel

This position requires frequent travel, more than 90% within the designated region. A personal vehicle and/or the ability to quickly travel between locations daily and weekly is required.

Compensation

The Area Manager of Western Washington is a full-time, salaried position. Compensation ranges from $70k - $90k. It should be noted that it is unusual to hire at the top of the pay range. Pay is based on several factors and may vary depending on job-related knowledge, skills, education qualifications, professional certifications, and experience level. This position has annual bonus potential based on performance.

Benefits

• · Health, Vision, Dental, Hospital, Accident, and Pet Insurance Plans
• Employee Assistance Program
• Paid Time Off
• Paid Sick Leave
• Payroll Deduction IRA
• Milestone Anniversary Awards

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person