9 Customer Service Representative (Call Center) Jobs in Utica, MI
Weingartz is Hiring a Customer Service Representative (Call Center) Near Utica, MI
SummaryThe Customer Service Representative (CSR) responds to inquiries, addresses need and resolves concerns coming into the call center. The CSR will be required to write parts orders, service orders, schedule pickups, deliveries, At Home Maintenance and collect payment.
Why You'll Love Working Here
- Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.
- Excellent pay and world-class benefits.
- Regular performance reviews and feedback with leadership that wants to help you progress in your career.
- Work in a friendly and relaxed environment that promotes continuous learning and development.
- 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.
- Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.
- 401(k) with 100% Employer match up to 3% employee contribution 50% Employer match up to an additional 2% of employee contribution.
- Tuition Reimbursement Program, Employee Referral Program, Employee Discounts, Employee Assistance Programs.
- Employer Provided Asset Health Wellness Program activities offered to earn HSA Contributions & prizes.
- Competitive paid time off package offered, in addition to 6 annual paid holidays.
- Listens to customers and provides answers or additional resources as necessary.
- Ability to answer and respond to an average of 125 calls a day.
- Follows up with customers to ensure that customer concerns are resolved as required.
- Write accurate parts and service orders using accurate information gathered from understanding the needs of the customer.
- Schedules pick-ups, deliveries, and At-Home Maintenance and provides delivery appointment details.
- Places primary importance on delivering superior customer service.
- Ensures call center processes are adhered to and completed on time.
- Ability to provide clear and professional communications including reading, writing, and speaking.
- Maintains a positive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, and management in a manner that models the Weingartz Values.
- 2 years in a call center or customer service role
- Excellent verbal (phone) and written communication skills are a must.
- Proficient with standard desktop software.
- Drive to resolve customer calls and ability to assess when to escalate.
- Willing to work towards the customer communication standard.
- Ability to handle a variety of tasks.
- Careful attention to detail; careful attention to numbers.
- Enjoys being part of the team working successfully with customers.
- Service minded, organized and ability to work with a sense of urgency and independently.
- Strong communication skills.
- Effectively communicating to homeowners and commercial customers the key features and benefits of our products.
- Technology: Utilizing computer programs to find correct parts for customers. Comfort and ability in working with computers.
Job Type: Full-time
Pay Range: Starts at $16.00/hour depending on experience.
Visit our websites---www.weingartz.com
We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline or promotion of employees.
Job Summary
Full Time
Retail
$37k-46k (estimate)
04/15/2023
06/13/2024
weingartz.com
ANN ARBOR, MI
50 - 100
Private
RYAN SCHROEDER
$10M - $50M
Retail
Related Companies
The job skills required for Customer Service Representative (Call Center) include Customer Service, Call Center, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Call Center). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Call Center) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Call Center), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Call Center). You can explore the career advancement for a Customer Service Representative (Call Center) below and select your interested title to get hiring information.
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