Job Title: Service Technician
Location: Tahlequah Cable TV, Tahlequah, OK
Department: Technical
Reports To: Plant Manager
Job Summary: This position reports to the plant manager and must be knowledgeable in the
operations and maintenance of the cable system. Duties include supervision over installers, filing of
police reports for illegal hookups, moderate preventive maintenance on the cable system, some
service work with customer trouble calls, to locate and repair equipment and plant failures, and
maintain the necessary record keeping. He/she should be knowledgeable of construction
techniques and equipment and must be able to perform all installation duties and knowledgeable of
all available services and programming. He/she is supervised by the Plant Manager.
Job Duties:

1. Should be knowledgeable about construction techniques and equipment.
2. Should be knowledgeable and able to perform any duty described under the installer’s and

service technician’s description.
3. Answering customer questions about pricing, program content and cable TV technology.
4. Maintain a professional appearance and vehicle appearance while also reporting any

emergencies back to the base so that proper authorities can be notified.
5. Should be able to repair most system outages.
6. Should be able to perform a moderate level of the company’s defined method of preventive

maintenance and all record-keeping associated with it.
7. Locate illegal connections to the cable plant and perform the defined procedure for illegal

connections in as far as filing the appropriate police reports and going to court when
necessary.

8. Report any customer service and employee issues, problems, improprieties or
recommendations to the General Manager in order to maintain the integrity and performance
of the operation.

9. Audit and review the quality and integrity of work performed by contract labor and Tahlequah
Cable TV Installers.

10. Recommend candidates for installation positions and recommend current installers for
termination due to not performing duties outlined in the installer's job description.

11. Report installation quality measurements to plant manager when reviewing installers.
12. Maintain the security of cable TV services at MDU complexes and recommend possible

enhancement of current security at such complexes.
13. Carry out special duties assigned by management.
14. Evaluate and inspect vehicles once a month and maintain vehicle travel logs.
Job specifications:
Education: High School Graduate or GED
Experience: Cable TV Technology and Operation with past experience in customer service
Knowledge: Cable TV Principals & Technologies of the Cable TV Plant and Headend
Knowledge of Tahlequah Cable TV Procedures, Practices, & Policies
Selling Technique and Knowledge of Pricing
Product Knowledge of Programming Content
Expertise in problem solving in all facets of the cable TV plant and at the
customer’s premise and with customer equipment
Expertise in all knowledge defined in the Installer’s and Service

Technician’s knowledge section of his/her job description
Language Skills:

Rev. 07/23

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to
write simple correspondence. Ability to effectively present information in one-on-one and small
group situations to customers, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Also should have familiarity with the decibel concept and ability to work with
logarithms.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete variables in standardized
situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger,
handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to
stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly
lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift
and/or move more than 100 pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to high, precarious places
and outside weather conditions. The duties require climbing towers in excess of 500 feet. The noise
level in the work environment is usually moderate.
Other:

Successful candidate must pass random drug screenings and have a good driving record

throughout employment.

The candidate must be willing to be contacted by pager and receive calls at home as

necessary to conduct system related business.

The candidate must be able to pass the exam for a DOT Medical Certificate and obtain
that certificate upon request.

Acknowledgment:
The above statements reflect the general details considered necessary- to determine the
essential functions of the position identified and shall not be construed as a detailed
description of all work requirements inherent in the position. I may be required to perform
additional tasks necessary to meet the standards of quality and care.
I acknowledge that I have read and understand this position description and have had the
opportunity to ask my supervisor about any points I needed help understanding. Therefore, I
hereby state that I can perform the essential functions of this position with or without
reasonable accommodation.
____________________ _________________________ ___________________
Name (please print) Signature Date

Rev. 07/23

TAHLEQUAH CABLE TELEVISION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
TAHLEQUAH CABLE TELEVISON, INC. DOES NOT DISCRIMINATE BASED ON RACE,

COLOR, RELIGION, NATIONAL ORIGIN, AGE OR GENDER. APPLICANTS MAY NOTIFY THE
EEOC, FCC, OR OTHER APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN

DISCRIMINATED AGAINST.