Description
General Statement of Duties:
Incumbent manages collection and accounting duties involving the collection of past due tuition and student account balances (M-Z), returned checks, and loan funds for Webster University student accounts and the Community Music School. This position requires effective customer service, resolution of issues, and accurate accounting of delinquent student account balances and other receivables.
Essential Duties and Responsibilities*
Manages collection of past due student accounts for students with the last name beginning with M through Z. Identifies past due accounts through system processes. Audits accounts to identify errors or discrepancies. Work with various university departments and site personnel to resolve issues (financial aid, VA, housing, insurance, registrars, study abroad, academic affairs, billing, etc.). Contacts individuals by phone, email, and letter to notify, collect, and set up terms of payment for delinquent student accounts, returned checks and decline credit cards. Uses techniques to increase payments and maximize cash flow.
Process collection holds and letters through CX contact records and mail merge. Negotiates and executes promissory notes. Track and monitor agreement compliance. Investigates disputed charges and balances. Determines the appropriate course of action in order to collection accounts receivable or correct or adjust charges. Documents conversations, disputes, resolutions, agreements, and investigations. Determines registration and transcript eligibility through the use of professional judgment, prior payment history, bankruptcy regulations, and university policies and procedures.
Process graduation lists to determine diploma holds and releases.
Process and collect returned checks, returned ACH transactions and reversed credit card payments.
Process commercial collection agency case assignments. Process collection agency invoices for cancelled and paid accounts. Reconcile collection agency inventories on a monthly basis.
Process account adjustments and bad debt write off journal entries.
Secondary Duties and Responsibilities*
Maintain compliance with federal regulations and university policies.
Process returned mail and update demographic information in the CX system.
Maintain confidentiality in all matters pertaining to the business office, collections and the university.
Assist training new staff.
Additional tasks as assigned by the Supervisor of Collections and the Bursar.

• Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.

Location:
Webster Groves Campus-WEBG
Minimum Qualifications
Education: Two years of college coursework and / or a minimum of 3-4 years of relevant experience Functional/Technical Skills*
Detail oriented with strong analytical and mathematical skills
Proficient with Microsoft Word and Microsoft Excel spreadsheet software Strong verbal and written communication skills
Strong interpersonal and customer service skills with effective conflict resolution skills Positive attitude with the ability to maintain effective working relations
Ability to retain focus and be productive in a disruptive environment Strong organizational skills
Requisite Experience*
Minimum three years collections or related experience or two years related college level education
Days 8:30am to 4:30pm
Preferred Qualifications
Department
Collections Department-COLL
Special Instructions For Applicant
Physical Demands
Within the range of a normal office environment.
To apply, visit https://recruiting.adp.com/srccar/public/nghome.guid?c=1180715&d=ExternalCareerSite&prc=RMPOD3&r=5000871029006
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