Overview:

We are looking for a Helpdesk Support who will dispatch customer tickets / inquiries to our Tech team. The ideal candidate is proactive, self-motivated, and has excellent attention to detail skills. You will be joining an organization that has established an outstanding reputation for quality products and services. Credit for this goes to every one of our employees and we hope that you will find satisfaction and take pride in your work here. If you want to work in a relaxed atmosphere and are looking for a company with a great culture, then apply for our position today!

This position is fully onsite at our Ogden, UT headquarters.

Responsibilities and Duties:

• Dispatch/assign customer support tickets to the Tech team.
• Ability to learn remote troubleshooting and understanding of the tickets / issues to perform the initial troubleshooting and appropriately dispatch tickets to the team.
• Monitor customer support tickets and their processing time and follows up with the Operations Manager/ VP of Operations on any discrepancies.
• Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer support tickets in a timely and professional manner.
• Follow up on customers’ invoices, overdue invoices. Send out payment reminders to customers.
• Other duties as assigned.

Qualifications:

• 2 years excellent customer service experience.
• Knowledge of LAN, WAN, computer networking, and IT infrastructure preferred, but not required
• Willingness to continuously learn and develop.
• Reliable and able to work independently.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills.

Schedule:

• Monday – Friday, 8am-5pm
• Full Time

Benefits:

• 401(k) retirement plan with company match
• Healthcare benefits
• Flexible schedule
• Paid time off
• Paid holidays
• Career development opportunities
• Work-life balance in a culture-friendly environment

Let’s talk about WebNX:

WebNX was created in 1999 with a simple principle in mind: provide great web hosting and combine it with amazing customer support and uptime. We offer a wide range of services from mid to high-end dedicated servers and Co-Location. We also offer a few different Network and Bandwidth options.

At WebNX we pride ourselves on offering Enterprise Internet Infrastructure Solutions at affordable prices. We combine top quality components from the top manufacturers with our 100% self-operated data centers and our Route Optimized Networks to bring our customers IT values unlike anyone else. We offer Dedicated Servers and Colocation Options. With over 15 years' industry experience, our clients are in good hands with WebNX Services. We have currently locations in Utah, California, and New York.

WebNX is proud to be an Equal Opportunity Employer. Our work culture at WebNX does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Ogden, UT 84404 (Required)

Work Location: In person