1 Defense Manpower Data Center (DMDC) Specialist Job in Quantico, VA
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Web Business Solutions, Inc. is Hiring a Defense Manpower Data Center (DMDC) Specialist Near Quantico, VA
Job title
Defense Manpower Data Center (DMDC) Specialist
Job purpose
The DMDC Help Desk contractor aids the government and other contractors in troubleshooting, and managing DMDC courses hosted on JKO.
Duties and responsibilities
- The DMDC Help Desk contractor resolves issues and problems with users accessing DMDC courses hosted on JKO.
- Provides assistance with logging into the JKO LMS, assisting users with course lockouts and expired certification training issues.
- Answers training questions regarding the DMDC catalog of online training courses.
- Schedules system updates and procedures.
Qualifications
- Strong verbal and written communications skill required.
- Must be able to convert technical jargon into terminology understood by a layman customer.
- Must be able to provide superior customer service in stressful situations.
- Must be familiar with JKO technical and course operations.
- Must be able to read and comprehend technical information.
- Must be able to write and speak clearly, coherently and concisely.
Education
- Bachelor’s degree
- Security preferred.
Years of Relative Work Experience
- 2-3 years experience in software engineering or computer science related field.
Security Clearance
- Secret
Job Summary
Full Time
IT Outsourcing & Consulting
$53k-66k (estimate)
02/21/2024
05/06/2024
wbsi.com
FREDERICKSBURG, VA
<25
2003
LANCE DEFFENBAUGH
<$5M
IT Outsourcing & Consulting
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About Web Business Solutions, Inc.
EXCELLENCE WBSI is an agile and responsive Service Disabled Veteran-Owned, Small Business capable of attracting the most qualified staff to satisfy our customers' requirements. We provide solutions to our customer's toughest problems by offering complete, end-to-end professional services. EXPERTISE We apply the most efficient recruiting methods which enables us to provide our customers with cleared individuals whose experience and technical expertise exceed the requirements of the job. WBSI takes pride in providing expert engineers to solve our customers toughest problems. WBSI staff has expan...ded to support a variety of DoD clients, including significant support to HQMC C4, the Pentagon telecommunications Center (PTC), and Training and Education Command (TECOM). EXPERIENCE WBSI has been serving our customers for over 15 years. Our priority is to make our customers succeed by delivering quality, value-driven service. Our reputation says it all: People, process, technologyWBSI ties it all together.
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