The Weaver Experience

Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions.

While our business is based in numbers, our success is truly based on people. It’s why we commit to supporting our people not just in their professional growth, but also in their ability to lead balanced, integrated lives. At the foundation of that commitment are our core values. Weaver’s core values were created specifically to empower our people to deliver extraordinary service and be their best selves. Our goal is to balance high development with high performance in order to meet the long-term goals of each individual, team and our firm.

Learn more about our services, industry experience and culture at weaver.com.

Position Profile

Weaver is looking for an individual to fill the IT Technical Support II role in our growing internal IT department. This individual will assist firm employees with application, software, hardware, network and telephone questions. This person will receive and log customer interactions for incidents, services requests, and inquiries. They will also serve as an escalation point for issues that cannot be resolved by level 1 support. They serve the firm as a member of the Service Desk team and participate in the rotating on call system.

The Technical Support II role will be responsible for providing tier 1 and 2 support for low to medium complexity issues, and facilitating and carrying out communication of service outages (planned and unplanned). They will identify and resolve IT related issues via telephone, email, remotely or onsite in a timely, customer-focused manner. They will also assist the IT Team with patches, upgrades, setup and roll out of equipment upgrades, as well as maintain software and hardware inventory control. This position requires the ability to lift light to heavy equipment on a regular basis. It also requires the ability to bend over/use step stools or ladders as needed to reach office materials and equipment.

Duties and Responsibilities 

• Primary support contact for all end-user technology-related support issues
• Provide support and problem resolution for all issues/requests
• Escalates issues/requests to appropriate staff as necessary
• Diagnose and resolve software and hardware problems or conflicts via telephone, remotely, or on-site in a timely, customer-focused manner
• Maintain Service Desk ticketing application and records daily and report on activity as required, including documentation of customer issues and resolutions
• Assist users with installation, configuration, and maintenance of software applications
• Assist users with the use of audio-visual equipment
• Is on-call for emergencies during evenings and weekends on a rotating basis
• Install, support, troubleshoot, and repair hardware and peripherals
• Assist with patches, version upgrades, and related documentation for all supported applications
• Assist in maintaining software and hardware inventory control
• Track hardware and software inventories

Education and Skills

• Degree in Information Technology or related preferred
• 1 – 2 years in a company’s technology department required
• Excellent customer service skills and willingness to work with a team
• Ability to learn programs quickly and adapt to a changing environment
• Punctuality, dependable, manages time effectively and can multitask
• Takes ownership of higher level technical issues
• Professional appearance, and excellent written and oral communication skills
• Solutions oriented and works well under pressure
• CompTIA Fundamentals Certified preferred
• Microsoft Office Specialist Certified (Outlook and Word) preferred

Schedule: in-office Monday through Friday with the hours of 9:00 AM to 6:00 PM EST, with a one-hour scheduled lunch break. Additionally, you will have a scheduled rotating remote shift on some Saturdays from 9:00 AM to 6:00 PM EST in which you’ll receive a day off during the week. 

Location: this role will be in-office rotating between two of our New York offices - 500 5th Ave & 1 Pennsylvania Plaza 

Base pay range in New York: $70,000.00 to $75,000.00 per year. Exact compensation may vary based on skills and experience.

Accounting for more than numbers! At Weaver, we recognize that everyone brings different strengths, backgrounds and working styles to our team. We cultivate a safe and inclusive work environment that celebrates each individual’s unique qualities through visibility, progression, advocacy and support. We are proudly an equal opportunity employer.

Employee Referral Program Eligible

We appreciate you exploring a career with Weaver! Interested applicants should apply directly to the job posting. At this time, we are not accepting resume submissions by third party staffing agencies for this role.