This position has the ability to work remotely with a regular in-branch rotation or sit in any WCCU office location with adequate space. In order to be considered, you must apply on Paylocity at the following link: https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union.

The IT Help Desk Technician will work closely with all IT Staff to provide technical support for WCCU employees.

Principal Duties and Responsibilities:

• Help Desk Services for IT supported products and systems.
• Maintains the confidentiality of all information.
• Adheres to applicable general Credit Union policies and procedures.
• Demonstrates continuously a helpful, friendly attitude.
• Maintains a neat and orderly work area and ensures that all negotiables and confidential records are properly secured.

Other Duties and Responsibilities:

• Keeps abreast of changes in field of expertise.
• Maintains orderly documentation with attention to complete and accurate detailing of all problems or correspondence.
• Other job-related duties as may be necessary to carry out the responsibilities of this position.

Work Relationships and Scope: Reports directly to IT Manager. Due to the nature of the position, you will work with all employees at WCCU on an occasional or regular basis.

Performance Dimensions:

• Must possess ability to gain the trust and respect of management and employees. Also develop and maintain positive working relationships with co-workers.
• Must maintain the integrity of confidential business information and follow all guidelines on confidentiality.
• Must have a strong desire to learn and enhance job growth through continuing education, as required or necessary.
• Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.
• Is punctual, flexible and reliable.
• Must be a team player as the solutions to complex issues are often a group effort. Cross training and knowledge sharing is absolutely essential.

Knowledge, Skills and Abilities Required:

Education/Training/Experience:

• College degree in computer science related field or an equivalent combination of education and experience.
• Extensive knowledge of Microsoft Windows based computer systems, Microsoft Office.
• User administration skills for Microsoft Server, Microsoft Exchange and VMware.
• Knowledge of other technologies including telephones, printers, scanners, copiers and fax machines.

Skills and Abilities:

• Ability to provide courteous and prompt service
• Ability to work with a wide range of personalities in a courteous, effective and efficient manner.
• Ability to attend to numerous details, with frequent interruptions, under the stress of maintaining courteous, accurate and timely relations with a variety of individuals.
• Manage personal workflow, incoming calls and meet deadlines by being organized, detailed and task-oriented with minimum guidance or supervision.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Excellent communication and presentation skills.
• Ability to communicate clearly and concisely, to present ideas and to report facts and technical information.
• Willingness to learn and adapt to new and changing technologies and systems.
• Ability to recognize training needs and develop and provide additional training as needed.
• Ability to think outside the box and provide ideas to make WCCU a better place to work, learn and grow.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Westby, WI 54667