Department: Wayne Township Assistance Services

Position: Township Services Case Manager

Position Reports To: Township Services Director

Responsibilities:

Maintain client confidentiality, treat all clients and colleagues with respect

Understand and appropriately interpret Township Assistance codes for assistance approval and denial

Analyze State law and Township Assistance guidelines to make the best possible decisions, in service of the best possible outcome for each client

Complete and assist clients with completion of their assistance application for assistance

Conduct thorough interviews with clients, gather all necessary information

Record notes from the conversation with the client, and other data relevant to the case in the client case file

Schedule home visit if necessary

Determine level and type of assistance necessary, and for which the client is eligible

Review necessary details related to potential assistance, including those related to a landlord, social security eligibility, utilities, employment, among others

Seek out and facilitate supporting agencies and programs that may be available to help the client

Issue vouchers and payments appropriately and in a timely manner

Prepare and explain the TA-1A letter, obtain necessary signatures

Assist with funeral, burial and/or cremation if necessary

Answer questions and provide information via telephone

Support Township Assistance colleagues

If a notary, notarize documents as requested within guidelines

Properly update and maintain case files

Perform other duties as requested