Responsibilities:

Maintain client confidentiality, treat all clients and colleagues with respect

Understand and appropriately interpret Township Assistance codes for assistance approval and denial

Analyze State law and Township Assistance guidelines to make the best possible decisions, in service of the best possible outcome for each client

Complete and assist clients with completion of their assistance application for assistance

Conduct thorough interviews with clients, gather all necessary information

Record notes from the conversation with the client, and other data relevant to the case in the client case file

Schedule home visit if necessary

Determine level and type of assistance necessary, and for which the client is eligible

Review necessary details related to potential assistance, including those related to a landlord, social security eligibility, utilities, employment, among others

Seek out and facilitate supporting agencies and programs that may be available to help the client

Issue vouchers and payments appropriately and in a timely manner

Prepare and explain the TA-1A letter, obtain necessary signatures

Assist with funeral, burial and/or cremation if necessary

Answer questions and provide information via telephone

Support Township Assistance colleagues

If a notary, notarize documents as requested within guidelines

Properly update and maintain case files

Perform other duties as assigned.

Skills and Experience:

High School graduate or equivalent

Ability to communicate effectively, both orally and in writing.

Understanding of the laws governing Wayne Township Assistance, and the ability to interpret

them

Skilled in the use of a personal computer and the Microsoft suite of software programs; experience with database utilization

Functions:

This position requires long periods of sitting and standing

A high degree of interpersonal interaction, speaking with individuals and groups is

required, including with some who may be stressed and/or agitated

Employees may be required to lift and carry up to 20 lbs

Dexterity, use of a computer keyboard is required

Ability to perform basic math calculations, and make decisions based on laws and

policies, and the ability to interpret those laws and policies

Must have the ability to prioritize a workload, meet deadlines, adjust based on demands,

and organize a number of projects, and work through a number of process toward

project completion

Must be able to adapt to revisions in procedure and work assignment

Ability to maintain confidentiality, use discretion with personal and private information

Must be able to make decisions, with information available, in stressful situations, must be able to maintain composure in stressful situations

Summary: The Township Services Case Manager is responsible for working with Township citizens with available financial assistance to the extent allowed under legal and policy limits. In all instances, the Township Services Case Manager will support and uphold Federal and State law, procedures, and vision. The incumbent works with people in the department, throughout government, and those who reside in Wayne Township, with diplomacy, tact and patience.