PRIMARY FUNCTION: The Customer Service Representative promotes sales of company products by direct communication with customers, distributors and brokers, regarding market trends and conditions, customer needs, new product information, promotional efforts on new and old products and other necessary information. Provides feedback to Customer Service Manager regarding customer problems, needs, questions and complaints. RESPONSIBILITIES AND TASKS: Communicate daily with the Customer Service Manager regarding brokers, distributors and customers regarding possible sales, orders, or issues ensuring high level of customer satisfaction Act as liaison between brokers, customers and distributors and sales team regarding orders, complaints, needs and potential for added sales Coordinate plant production and sales to ensure customer orders are fulfilled as requested Identify new trends or ideas, determine if pertinent to marketing and/or growth of the company and communicate to appropriate personnel Review customer orders and/or sales trends, analyze processing’s ability to fill, purchase product from other processing location when needed to ensure product is available to complete customer orders when needed Present sample products and necessary brochures / materials to customers regarding new and improved current product lines Identify opportunities for process improvement, develop solution, present to appropriate personnel, and upon approval, lead or participate in the implementation of improvement Wear personal protective equipment in all areas where required Perform additional relevant duties as assigned SUPERVISOR RESPONSIBILITIES: None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy EDUCATION and CERTIFICATIONS: High School diploma or equivalent EXPERIENCE AND SKILLS: Minimum one (1) year sales and/ or marketing in the food or other related industry; poultry or other protein industry experience preferred Good communication skills, both verbal and written, and the ability to fluently communicate effectively both up and down the chain of command and with external customers when needed in a timely and professional manner Good computer skills with knowledge of MS Suite (Word, Excel, etc) Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency SAFETY REQUIREMENTS: Follow departmental and company safety policies and programs Wear required protective equipment in all areas where mandatory PHYSICAL REQUIREMENTS: Ability to work Non-standard shifts (Holiday, Weekend, extended) as needed per business need Ability to work in various temperatures (warm or cold) as needed Able to bend, stoop, reach, grasp, twist and kneel as well as lift 10lbs or more, utilizing proper lifting techniques Ability to remain stationary for extended periods utilizing computer and keyboard, telephonic and other office equipment We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. A career that makes an amazing difference starts at Wayne-Sanderson Farms. Formed from two leading poultry companies with humble roots in farm supply and feed manufacturing, Wayne-Sanderson Farms is built on over a century’s worth of industry expertise and excellence in operation. Our family at Wayne-Sanderson Farms is now more than 26,000 team members and over 2,000 family farmers strong, and still growing as the nation’s third largest poultry producer. By starting your career with a leader in the industry, you can develop your skills in a wide variety of operations while enjoying unique benefits such as our professional development opportunities. Make an impact on a global scale by feeding a growing world with Wayne-Sanderson Farms by applying online today.