Job Details
Job Location: Lakeshore Office - Detroit, MI
Salary Range: Undisclosed
Description
Scope:

Responsible for client chart review, regulation and policy compliance with utility (water, gas, propane, electric) assistance programs such as the Water Residential Assistance Program (WRAP) and Michigan Energy Assistance Program (MEAP), and monitoring of data entry and quality assurance as related to systems data, workflows and program compliance as well as provide client services in the absence of a direct service specialist (DSS).
Essential Functions

• Verify client files for accuracy based on client information and program guidelines.
• Review client electronic and paper files for compliance and ensure paper documents are uploaded into the database and filed appropriately.
• Troubleshoot file data quality problems and make appropriate corrections.
• Ensure electronic and paper files meet all regulations and guidelines in preparation for external audit.
• Conduct reviews of program files to verify compliance with agency and funder requirements and implement corrective action under the direction of your direct supervisor as needed.
• Assist accounting with monthly verification of client information.
• Participate in program audits and ongoing monitoring.
• In the absence of a Direct Service Specialist, interview clients to obtain and verify information for program eligibility determination and process client information for program assistance.
• Review and evaluate clients' circumstances and documentation to determine if they meet the program's eligibility requirements.
• Provide information and documentation to the grants management and accounting as requested.
• Assist with implementation of program projects as assigned.
• Maintain electronic and paper file system and file room.
• Maintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with others.
• Perform work in a professional manner that upholds Wayne Metro's policies and procedures.
• Perform work in a manner that exemplifies Wayne Metro's Principles and Expectations of Employees in compliance with provisions of the Employee Handbook.
• Other duties as assigned.

Qualifications
Minimum Qualifications:

• Bachelor degree OR a minimum of two years of experience in a related field OR a combination of education and experience that is similarly equivalent.
• DBA FacsPro and ServicePoint database proficiency.
• Excellent analytical, problem solving and decision making skills.
• Excellent time management and ability to meet deadlines.

Minimum Competencies:

• Working knowledge of basic internet applications and programs including Google technology and Microsoft Office Word and Excel. The ability to learn and utilize the necessary programs for this position.
• Ability to communicate effectively both orally and in written form.
• Good interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.
• Ability to provide services for those persons facing economic, social, health, age, and educational barriers.
• Ability to work independently or in a team environment (as deemed necessary).
• Perform work in a manner that upholds Wayne Metro policies and procedures.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands and to talk or hear.
Travel Requirements:

• Ability to travel to various sites.

Licensing and Other Requirements:

• Valid identification and reliable transportation.
• Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.

Work Hours:

Work schedule is Monday Friday, with specific hours (and occasional Saturdays) to be determined by department needs.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.