Job Requisition ID: 54114

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Position Summary:

We are seeking a tech savvy andcustomer centric Level 3 Support Engineer who has a knack for problem solving to join our SaaS organization in North America. The SaaS L3 Support engineer is the uppermost level of our support team, providing technical expertise and ultimate accountability for resolving the most difficult problems and issues that arise. L3 also owns the follow up and follow through for all escalated issues including Root Cause Analysis, Knowledge Base Documentation and Preventative Testing measures, if applicable. This position's product coverage will include our exciting and award winning DFS DX platform product suite and applications derived from it. This job reports to the Director, SaaS Operations.

Key Responsibilities:

• Bachelor's degree in computer science

• 3 years of experience in customer-facing support, software services, and/or system administration for a large end-user community
• Team player and self-starter with minimal supervision
• Ability to effectively communicate with others, both verbally and in writing
• Understanding of operating systems (e.g. Linux, OS/X, and/or Windows)
• Experience troubleshooting on Java or Cloud-based applications
• Experience in handling critical customer issues
• Lead critical aspects of our technology operations in areas including Production, deployment process automation, monitoring, and security
• IoT device and hub experience
• Understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc
• Experience with Cosmos, MongoDB and other SQL databases
• Experience with the following: Azure, AWS, Kubernetes, Docker, Terraform
• Scripting in the language of choice
• Background in System Engineering or administration
• Experience analyzing Java thread dumps, heap dumps, GC logs, etc.
• Experience analyzing network traces using tcpdump or tools such as Wireshark
• Experience utilizing and administering CRM applications such as Zendesk and Salesforce.com
• Experience working in Jira, Atlassian, Confluence

Work Arrangement : Hybrid

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in:Americas : United States : Texas : Austin

Job Function : Customer Service