Description

Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.

Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).

Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA , veterans and differently-abled persons are encouraged to apply.

In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following:

• This role is eligible for Public Service Loan Forgiveness (PSLF)
• Competitive salary - Sign-on bonus for eligible roles
• Flexible schedules depending on the position (some offering hybrid)
• Medical insurance with a $30 premium per paycheck coverage plan (employee-only)
• Dental insurance 100% employer paid for HMO coverage plan (employee-only)
• 401(k) retirement plan with an employer match up to 4%
• 11 paid holidays per year and a generous paid time off policy
• Five paid winter holidays (between Christmas Eve & New Year's Day)
• Education Reimbursement Program
• Robust training opportunities: Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices
• Clinical Supervision for licensure

Compensation:

• In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary:

The primary purpose of this position is to work closely with our IST team, staff, and vendors in assisting the company-wide migration and implementation to the Microsoft 365 platform. You will be responsible for Microsoft 365 administration, including but not limited to supporting our technical support teams, training, and maintenance of the Microsoft 365 platform.

Major Duties and Responsibilities:

• Collaborates to integrate the values of Inclusion, Diversity, Equity and Accessibility (IDEA) into all aspects of the organization.
• Reports any incidents/accidents according to incident reporting procedures and protocols, within designated timelines as outlined in the reporting procedures. Ensures staff is knowledgeable of and adhere to the reporting procedures and protocols.
• Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability
• Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.)
• Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or IST staff
• Involved throughout the lifecycle of (Azure/ Microsoft 365) key projects.
• Interact daily with IST team to provide and share technical issue resolution knowledge and deployment/adoption best practice processes
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
• Create and maintain detailed documentation and knowledge base of Microsoft 365 processes and procedures
• Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components

Qualifications

Education:

• Associate’s degree or certification from an accredited university or program focused on technology support preferred; OR a minimum of six years of related work experience. An equivalent combination of education and experience may be considered. 
• O365 Microsoft Administrator Certification a plus

Experience:

• Experience supporting desktop computing environments, including Microsoft products, Windows, Office365, Active Directory, and other productivity software.
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtual Server
• Experience supporting Microsoft 365 for an enterprise and working as part of an IT team.
• Experience in Microsoft 365 migration activities
• Proven relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies.
• Experience in managing and supporting OneDrive, Teams, OneNote, etc.
• Experience with Office 365 management tools, such as Intune, Azure, AAD, and the other O365 management portals

Employee Wellness & Safety

Wayfinder is committed to creating an environment where employees and clients are safe. Wayfinder requires a thorough background screening process that includes fingerprinting and a health screening.

Trauma-Informed Care

Wayfinder practices Trauma-Informed Care (TIC) principles which recognize the signs, symptoms, and widespread impact of trauma. Employees integrate the knowledge of Trauma-Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes the healing of families, youth, individuals, and communities.

Wayfinder is an Equal Opportunity Employer.

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