Wavelynx Technologies is a leader in the security industry, specializing in the design and manufacturing of cutting-edge electronics for credentialing and access control. We are currently seeking an Inside Sales Representative to join our team. In this role, you will work with customers to address inquiries, promote Wavelynx products and services, cross-sell/upsell, place orders, and resolve issues. Our sales strategy is a team approach. We surround the customer with business and technical resources to make them successful. This role is a key part of ensuring our customers feel the love. 

Our ideal candidate has a positive outlook, enjoys engaging with customers to solve their business problems, is a self-starter, and can dive in to fill gaps. An interest in learning about the security industry and Wavelynx products and services will make the successful candidate a great match for this position. High attention to detail, follow-through, and accuracy are required. 

This position works Monday through Friday, 100% onsite at our facilities in Broomfield, CO. 

Responsibilities:

• The Inside Sales Representative will respond to customer inquiries through telephone or e-mail, problem-solve with customers, and enter data into the CRM. 

• Serve as the initial point of contact for inquiries and feedback from customers and engage appropriate Wavelynx personnel to respond/solve/leverage the communications from the customers. 

• Proactively connect with customers to upsell projects and bring deals to close in a timely manner to meet revenue goals.

• Work with account management teams to support customers and execute the team revenue goals monthly. 

• Receive all customer account purchase orders (POs) and support order entry in accurately entering them into appropriate systems.

• Provide estimated ship dates to customers.

• Proactively inform customers of delays in shipments.

• Work with the sales representatives on annual business reviews. 

• Provide quotes and general communications. 

• Ensure all tasks are conducted accurately and in a customer-first manner consistent with corporate policies.

• Learn about Wavelynx products and services to accurately articulate the value proposition, suggest new products or solutions, and make recommendations.

Requirements:

• Bachelor’s degree in business preferred or equivalent work experience. 

• Minimum of 2 years of account management in a B2B selling environment, preferably in security or access control industries. 

• At least one year of experience with a CRM system is required.

• Experience with Google Workspace or Microsoft Office Suite is required.

• Strong attention to detail and accuracy is required. 

• Strong written and oral communication skills with the ability to effectively communicate with customers. 

• Ability to self-start and dive into new projects or fill gaps where seen in the business.

• Ability to organize and prioritize various tasks/projects and work independently as well as collaboratively.

• Ability to maintain positive customer interactions throughout the customer experience. 

• Ability to understand unique product features and functionality and understand high-level technical customer requirements needed. 

Salary and Benefits

• The salary range for this position is offered at $55,000-$60,000 base salary per year, depending on experience. This position is eligible for additional compensation through our sales incentive program. 

• Medical, dental, and vision insurance options, including an HSA-eligible healthcare plan.

• 401k and Roth retirement options with a company match.

• Holidays, sick leave, and flexible paid time off.

• Office perks, such as snacks, company-sponsored BBQs and celebrations, swag, and much more.

• Opportunities for career growth and advancement.

• Team of One - We operate as one team, all working towards the same goal to build the best solutions for our customers. 

Join our team of talented professionals and contribute to the success of our industry-leading solutions.