4 Technical Customer Service Associate Jobs in Aurora, IL
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WAV is Hiring a Technical Customer Service Associate Near Aurora, IL
Position Overview
As a member of the WAV Technical Operations team, the Technical Customer Service Associate is responsible to process Return Merchandise Authorizations (RMAs), provides consultative pre-sales technical support to the WAV sales teams, affiliates, and customers. Assists with warehouse shipping and receiving functions as required.
Essential Job Functions
- Qualifies RMA and technical support inquiries received via our support ticketing system (Zendesk), e-mail, or telephone.
- Generates RMA and technical support tickets in the support ticketing system.
- Troubleshoots, recreates, and escalates issues reported via RMA or technical support inquiries.
- Generates and issues RMA, replacement orders, and coordinates vendor RMA credits.
- Evaluates returned products, documents, and photographs any tampering of the product and/or product packaging. Updates the support ticketing system with evaluation results and supporting documentation.
- Maintains accurate inventory of all RMA products returned to WAV.
- Monitors, assigns, and grabs pre and post sales technical support tickets.
- Monitors ERP (NetSuite) dashboards for RMA, VRA, credit, and/or order updates. Updates ERP records as needed.
- Assists WAV sales team, affiliates, and customers with pre- and post-sales inquiries.
- Generates bill of materials (BOMs) based on the application requirements or competitive quotes.
- Assists with staging projects as needed.
- Creates and maintains process documents related to the Technical Customer Service Associate job functions.
- Assists the warehouse team as needed. Receives and verifies shipments, puts away products. Picks, packs, and ships orders.
- Assist with quarterly inventory.
- Performs and logs routine maintenance on any equipment and/or devices related to the Technical Customer Service Associate job functions.
- Some tasks require operating hand, electrical, and soldering tools, as well as mechanical and digital equipment, forklift, scissor lift, and pallet jack.
- Assists with local IT tasks as requested by the WAV IT team.
- Some tasks may require lifting packages up to 75 lbs.
- Any additional duties as assigned by management.
Job Summary
Full Time
Wholesale
$37k-45k (estimate)
12/13/2023
05/13/2024
wavonline.com
AURORA, IL
25 - 50
1990
NORMAN J DUMBROFF
$10M - $50M
Wholesale
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About WAV
WAV, LLC. is a Value-Added Distributor of world-class wireless networking technology and a provider of best-in-class support and services. WAV is the industry's only single-stop distributor providing the depth of knowledge and expert services required to fully address the specific technology and value-added service needs of the WISP, VAR and Solution Provider community. With headquarters in Aurora, IL, WAV has three stocking locations throughout the US. Serving Partners in the Education, Hospitality and WISP industries, WAV provides its customers a competitive edge by offering value-added serv...ices including (but not limited to): Leasing and Financing, Staging and Configuration, Site Surveys and Installations, FCC License Coordination, Path Profiles and Analysis, and Site Kitting. Value-Added-Services include: Pre/Post Sale Technical Support Site Surveys and Installations FCC License Coordination Path Profiles and Analysis Sit Kitting Staging and Configuration Dedicated and Knowledgeable Sales Team Flexible Finance & Leasing Programs WAV carries top vendors in the following technology segments: Wireless Broadband Neworking, WLAN and WiFi Interactive, Mobile/Rugged Computing IP Video Surveillance Data collection/RFID
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