Position Overview

This position is primarily responsible for notifying or locating customers with delinquent accounts and attempting to secure payment and conducting quantitative analyses of information to determine customers’ credit worthiness by performing the following duties.

Essential Job Functions:

Review and process credit applications and initiate inquiries into customers’ bank and trade references; provide appropriate terms and credit limits within two (2) business days, unless there is an exception (e.g. references haven’t responded and there are no orders yet, waiting on additional information/corrections from applicant). Review financial statements. Request insurance and submit financial documents or other documents to insurance company as needed. Discuss high dollar value customer credit limits with Senior Analyst at Euler Hermes as needed to ensure highest possible coverage.

• Review and analyze complex financial statements and provide recommendations for credit limits.
• Collaborate with Sales team to understand customers, pipeline and sales potential.
• Prepare approval/denial letters for customers and distribute electronically.
• Update sales representatives on application statuses.
• Assist in preparing weekly aging report and place delinquent accounts on hold; proactively communicate with clients to request payment and resolve disputed invoices.
• Perform detailed account reconciliations as needed to resolve complex disputed receivable issues.
• Perform collections account management with problematic clients, obtaining timely payments.
• Negotiate payment schedules on undisputed past due accounts.
• Communicate status of account problems on a weekly basis to Controller.
• Maintain credit history files; review and approve credit limits; respond to credit inquiries.
• Implement and monitor credit policy; offer suggestions for improvement and communicate adjustments as needed.
• Call customers for updates on payment of invoices that are past due in a friendly manner, and follow up with friendly email, as needed. Record all communication notes on customer records.
• Sync all emails and phone calls to and from customers with NetSuite. Record any customer-related tasks working in NetSuite so all other WAV personnel can be kept up-to-date with current activities.
• Check frequently for orders on credit holds throughout the day, particularly and more frequently during peak hours.
• Release orders in a timely manner based on any payment notes on customer accounts; reach out to customers via phone call, then email if payment notes are needed. If necessary, reach out to Finance management or Executive team for exception requests by Sales team.
• Inform customers of hold orders in a friendly manner and request payment updates.
• Review Euler Hermes customer data for any changes to assess companies’ risk and review credit limits.
• Report all past due accounts per criteria of Insurance Company. Reporting is due on the 15th of each month, through an online insurance portal.
• Review all insured accounts for past due balances and monitor claim deadlines for each past due account.
• Generate Total Yearly Sales for covered customers. Make necessary adjustments such as cancelling/reducing unused insured credit lines.
• Prepare and deliver customized reports for high-profile customers.
• Keep track of existing claims and collection accounts. Send unresponsive delinquent customers to 3rd party collection agency, and file claim via insurance portal for insured delinquent accounts before claim filing deadlines. Submit supporting documents to collection agency/claims department.
• Follow up on RMAs related to aged invoices, clear up aged credits, change/correct invoice due dates, if necessary, update any customer information in NetSuite, keep insurance coverages up-to-date for each customer in NetSuite, keep an electronic record of all applications processed.
• Ensure appropriate customer tax registration is forwarded to Sales Tax and Staff Accountant for update to Avatax software.
• Any other duties as assigned by supervisor.