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Field Service Tech

Brandon, SD | Full Time
10 Days Ago

Job Description

Overview

Summary:   The Field Service Technician works with our clientele to educate & resolve warranty claims on WSC manufactured goods.   It is the responsibility of the Field Service Technician to maintain positive / profitable relations with the customer while achieving a resolution to the issues at hand. 

Responsibilities

Duties to include, (but not limited to):

  • Provide product training / education to internal/external customers which includes consumers.
  • Perform inspections as needed to determine if issues are covered by warranty and what replacement product is required to complete the job.
  • Schedule and perform field service work with little direct supervision, installing jambs, replacing doors, replacing glass, replacing cladding, replacing small amounts of siding, and other small amounts of siding components, etc.
  • Advise internal personnel, contractors, builders and home owners on proper way to correct non-warranty related issues.
  • Read and electronically complete all service paperwork involved in completing service, including inspection report so service representatives can make warranty determination/decisions.

Qualifications

A Field Service Technician will possess and/or demonstrate the ability to:

  • Support Customers by providing exceptional customer service.
  • Possess and understand of all WSC products, and be willing and able to learn (self-educate) what is being offered by our competition within the same product category.
  • Perform all duties with an eye for quality and complete customer satisfaction.
  • Present a positive, proactive, cooperative attitude for all customers, including facility personnel, contractors, builders and homeowners.
  • Maintain clean & organized work environment within company vehicle and/or warehouse space for service materials, as well as on jobsites when doing training or field repairs.
  • Manage multiple demands while maintaining solid communication skills both verbally and electronically.
  • Work independently while demonstrating leadership skills that portray excellent team work mentality.
  • Possess a dynamic self-motivation and ability to work a flexible schedule.
  • Possess the skills to work with power tools, high level math skills and ability to read a tape measure.

 

Education / Experience:

  • Building/Handyman skill set (must have a good understanding and knowledge of the building trade, the materials that are used, and where, when, and how)
  • High School Graduation

 

Working Demands / Physical Requirements:

  • Possess physical requirements include driving long distances.
  • Clean driving record preferred.
  • Ability to lift up to 100 lbs. repeatedly
  • Ability to bend, twist, and to work on feet for several hours.
  • Work outdoors in all weather conditions.
  • Overnight travel will be needed when providing service to customers throughout the territory.
  • The ability to think outside the box when “abnormal challenges” present themselves.

 

Reports to: The Service / Warranty Manager

 

Conclusion:  The Field Service Technician will exemplify the high standards that have come to be associated with WSC.  As a frontline employee politeness, honor, integrity and the willingness to do what our competition will not is expected in every client interaction. The maintenance and growth of WSC is every ESOP owner’s prime objective

Company Overview

  • Website wausausupply.com
  • Headquarters SCHOFIELD, WI
  • Size 500 - 1,000
  • Founded 1947
  • Type
  • CEO JODY MAIER
  • Revenue $200M - $500M
  • Industry Retail & Wholesale
  • About wausau supply company
  • Wausau Supply was founded in 1947 with a commitment to service customers with quality building products. Serving authorized retailers in twelve states, Wausau Supply distributes building materials from the industry's leading manufacturers including LP SmartSide, CertainTeed, Owens Corning, Schlage, Simpson, TimberTech, Azek, Mid America, and DAP. Wausau Supply also provides unique value-added services including a complete line of custom finished interior and exterior doors, engineered wood products, and custom finished siding. No matter the success, our philosophy has remained the same...a com ... mitment to serve customers in a way others can't, with the best building products the industry has to offer. More

Skills for Field Service Tech

The job skills required for Field Service Tech include Field Service, Customer Support, Communication Skills, Leadership, Responsibility, Product Training etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Tech. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Tech. Select any job title you are interested in and start to search job requirements.

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Career Path for Field Service Tech

The following is the career advancement route for Field Service Tech positions, which can be used as a reference in future career path planning. As a Field Service Tech, it can be promoted into senior positions as a Field Service Rep II Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Tech. You can explore the career advancement for a Field Service Tech below and select your interested title to get hiring information.