Overview

Summary:The Field Service Technician works with our clientele to educate & resolve warranty claims on WSC manufactured goods. It is the responsibility of the Field Service Technician to maintain positive / profitable relations with the customer while achieving a resolution to the issues at hand.

Responsibilities

Duties to include, (but not limited to):

• Provide product training / education to internal/external customers which includes consumers.
• Perform inspections as needed to determine if issues are covered by warranty and what replacement product is required to complete the job.
• Schedule and perform field service work with little direct supervision, installing jambs, replacing doors, replacing glass, replacing cladding, replacing small amounts of siding, and other small amounts of siding components, etc.
• Advise internal personnel, contractors, builders and home owners on proper way to correct non-warranty related issues.
• Read and electronically complete all service paperwork involved in completing service, including inspection report so service representatives can make warranty determination/decisions.

Qualifications

A Field Service Technician will possess and/or demonstrate the ability to:

• Support Customers by providing exceptional customer service.
• Possess and understand of all WSC products, and be willing and able to learn (self-educate) what is being offered by our competition within the same product category.
• Perform all duties with an eye for quality and complete customer satisfaction.
• Present a positive, proactive, cooperative attitude for all customers, including facility personnel, contractors, builders and homeowners.
• Maintain clean & organized work environment within company vehicle and/or warehouse space for service materials, as well as on jobsites when doing training or field repairs.
• Manage multiple demands while maintaining solid communication skills both verbally and electronically.
• Work independently while demonstrating leadership skills that portray excellent team work mentality.
• Possess a dynamic self-motivation and ability to work a flexible schedule.
• Possess the skills to work with power tools, high level math skills and ability to read a tape measure.

Education / Experience:

• Building/Handyman skill set (must have a good understanding and knowledge of the building trade, the materials that are used, and where, when, and how)
• High School Graduation

Working Demands / Physical Requirements:

• Possess physical requirements include driving long distances.
• Clean driving record preferred.
• Ability to lift up to 100 lbs. repeatedly
• Ability to bend, twist, and to work on feet for several hours.
• Work outdoors in all weather conditions.
• Overnight travel will be needed when providing service to customers throughout the territory.
• The ability to think outside the box when “abnormal challenges” present themselves.

Reports to: The Service / Warranty Manager

Conclusion:  The Field Service Technician will exemplify the high standards that have come to be associated with WSC. As a frontline employee politeness, honor, integrity and the willingness to do what our competition will not is expected in every client interaction. The maintenance and growth of WSC is every ESOP owner’s prime objective