1 Commercial Sales & Operations Director Job in Danbury, CT

SORT BY

SET JOB ALERT

OFF

Details...

Commercial Sales & Operations Director

Waterworks

Danbury, CT | Full Time

$212k-287k (estimate)

1 Month Ago

Commercial Sales & Operations Director

Waterworks Danbury, CT

$212k-287k (estimate)

Full Time | Utilities 1 Month Ago

Save

Sorry! This job is no longer available. Please explore similar jobs listed on the left.

Waterworks is Hiring a Commercial Sales & Operations Director Near Danbury, CT

About Waterworks

When you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member's contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Commercial Sales & Operations Director is a leadership role within the Commercial & Multi Unit channel of Waterworks. This new position will collaborate with the VP of Commercial and will be a change agent and thought partner, elevating the current business model and standard operating procedures to achieve and exceed revenue targets and position the channel for growth.

Overall responsibility includes reviewing, analyzing, creating, implementing and maintaining the sales and operational processes for the organization in order to simplify and elevate the sales experience for clients.

Short term focus (3-6 months) will be to develop and understanding of the channel's business model and how the team works, get to know the key cross functional partners, current processes and challenge areas in order to clearly define goals and develop a strategic plan to re-engineer, streamline, and scale for growth. Integrate any new process with new company wide ERP implementation in progress.

Long term goals (6 months and beyond) this role will travel domestically and may travel internationally working with the territory Commercial Market Managers to understand the sales and service cycle through an operations and process improvement lens.

Partnering with the VP of Sales, this role will be instrumental in creating the business model and process for international growth.

Other responsibilities include owning the reporting, budgets, and marketing for the channel.

The right candidate will combine their entrepreneurial spirit and passion for maximizing processes within a luxury design sales environment that provides the Commercial channel and team the tools they need to build a successful business.

Primary Responsibilities

Working closely with the VP of Commercial Sales, develops a deep understand of the channel's business model, growth strategy, and current processes.
Analyze, review and document current operations processes (full sales lifecycle; order to cash through distribution; through after sales) and recurring challenges for the channel.
Develop and implement a strategic plan to re-engineer processes in order to create efficiencies and scale for growth.
Integrating all strategies with new company-wide ERP system.
Develop and manage the channel's marketing roadmap to include participating in industry events, trade shows, CEUs, etc.
Establishes all reporting, metrics, and dashboards for channel aligned with company LRP alongside Finance team.
Participate in weekly sales and services meetings.
Prepare decks and participate in channel business review(s)
Manage channel's budget, AOP in partnership with VP of Commercial Sales and Finance team.
Plan and execute yearly sales meeting.
Work with Commercial Market Managers to understand regional business and clients through the lens of operational improvements.
Participate in and accelerate the sales cycle for assigned territories/projects.
Partners with internal contracts team to ensure complete library of contracts is updated and available at all times.
Ensures appropriate processes and protocol for client issue escalations are in place and being implemented.
May act as sales escalation point for serious client issues, working with sales team and services to satisfy client issues within company guidelines.
Manages inventory by with Distribution Center to ensure accuracy.
Develops strong relationships with other functional areas and channels.
Responds in a timely manner to all internal communication.
Other accountabilities as assigned.

Requirements

Bachelor's degree and/or equivalent experience
7 years inside/outside sales experience within high end luxury brand environment; Commercial, hospitality, multi-unit experience is a plus
Self-motivated team leader with excellent communication skills (written and verbal)
Nimble and able to be flexible and adjust to changing needs/direction
Entrepreneurial, adaptable to meet high demands of the role
Must be able to influence with and without direct authority across all levels of the organization
Ability to take charge, drive for results and make sound decisions quickly
Innovative and strategic thinking with the ability to transform business processes
Ability to inspire trust, integrity and professionalism
Proficient in all Microsoft Office applications including advanced excel skills and working knowledge of CRM systems
Plumbing/tile/Construction background/exposure a plus
This role requires travel, both domestic and international; up to 50%

Our Values

Be Authentic:Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It:Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection:Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.