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The Customer Support Representatives at Evercare Protection, LLC. provide product/service information, answer customer questions, and resolve any emerging problems our customers might face accurately and efficiently.Our Customer Support Representatives possess a broad knowledge of the vehicle service contracts, home warranties, and administrators that we provide to our customers. They must be able to navigate a variety of systems to provide accurate and immediate information important to our customer's accounts.The most effective Customer Support Representatives are genuinely excited to help our customers! They're patient, empathetic, and passionately communicative. They love customer interaction and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving skills also come naturally to customer care specialists. They are confident at troubleshooting and will investigate when they do not have enough information to answer customer questions or resolve complaints.Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.The hourly rate for our Customer Support Roles ranges between $16 to $17 per hour.Requirements and Skills:
Customer-orientated and able to adapt/respond to different types of customers.
Strong phone contact handling skills and active listening.
Ability to multi-task different computer systems and websites.
Customer-orientated and able to adapt/respond to different types of customers.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Complete processes efficiently and accurately.
Benefits:
Full Medical, Dental, and Vision benefits after 60 days
401(k) after 1 year
1 week of paid vacation after one year
Paid training
We are an Equal Opportunity Employer.
Full Time
$36k-46k (estimate)
06/19/2024
07/04/2024
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.