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2 Collection Specialist Jobs in Des Moines, IA

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Watercress Financial Group LLC
Des Moines, IA | Full Time
$36k-46k (estimate)
9 Months Ago
RNR Tire Express
Des Moines, IA | Full Time
$37k-46k (estimate)
1 Week Ago
Collection Specialist
$36k-46k (estimate)
Full Time 9 Months Ago
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Watercress Financial Group LLC is Hiring a Collection Specialist Near Des Moines, IA

 
This is not a remote position and the home office is located in West Des Moines, IA. Ideal hours would be 10:30 a.m. - 7 p.m. Bilingual a plus! 
Hourly rate = Starting at $22 hourly up to 7.5% monthly incentive pay after first 90 days.

Job Summary

This position is responsible for all aspects of collections, resolving customer billing problems and reducing delinquency. 

Responsibilities

  • Respond to customer inquiries.
  • Handle collection accounts with speed and accuracy while maintaining professionalism
  • Complete collection phone calls to meet required performance standards
  • Meet and strive to exceed prescribed performance metrics
  • Confirm and / or negotiate payment arrangements
  • Research any customer account discrepancies
  • Maintain established objectives for delinquency, repossessions, and net losses.
  • Stay informed of any changes to policies and procedures
  • Must maintain strict confidentiality
  • Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
  • Escalate more complex or difficult issues to their Team Leader
  • Ability to make recommendations to Team Leader on unique collection cases

Qualifications

  • Associate or Bachelor’s degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered
  • A minimum of 2 years’ experience in a collections position

Knowledge and Skills

  • Knowledge and experience in Collections with reference to legal restrictions
  • Knowledge of the credit and financial industry
  • Good communication skills – both written and verbal
  • Superior time management and organizational skills
  • Critical thinking, ability to make sound decisions, good negotiation skills, problem solver

Job Summary

JOB TYPE

Full Time

SALARY

$36k-46k (estimate)

POST DATE

08/11/2023

EXPIRATION DATE

05/09/2024

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Watercress Financial Group LLC
Full Time
$100k-126k (estimate)
3 Weeks Ago
Watercress Financial Group LLC
Full Time
$82k-104k (estimate)
4 Weeks Ago
Watercress Financial Group LLC
Full Time
$53k-73k (estimate)
1 Month Ago

The job skills required for Collection Specialist include Billing, Communication Skills, Time Management, Confidentiality, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Collection Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collection Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Collection Specialist positions, which can be used as a reference in future career path planning. As a Collection Specialist, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collection Specialist. You can explore the career advancement for a Collection Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Collection Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collection Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Collection Specialist job description and responsibilities

Specialists must first locate debtors and then attempt to collect payment by negotiating debt settlements.

01/29/2022: Springfield, IL

Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.

03/15/2022: Ventura, CA

Collection Specialists keep track of accounts receivable.

03/22/2022: Lorain, OH

Specialists are responsible for establishing and maintaining various documents, reports and following regulation forms.

02/02/2022: Monroe, LA

Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.

03/28/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Collection Specialist jobs

Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.

04/11/2022: Allentown, PA

Collections specialists are often entry-level professionals with minimal experience and education.

02/28/2022: Lexington, KY

If you want to take this path, you must have the ability to provide exemplary customer service, type and talk at the same time, be reliable, hardworking and willing to learn.

02/09/2022: Concord, NH

Collections specialists are often entry-level professionals with minimal experience and education.

02/07/2022: Waco, TX

A collection specialist should also understand how to overcome objections owing to the nature of the job.

01/27/2022: Bridgeport, CT

Step 3: View the best colleges and universities for Collection Specialist.

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College
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