role and responsibilities

In collaboration with WTMF leadership and other Clinic Operations Managers, the Assistant Clinic Operations Manager assists the Manager in overseeing the administration and operations of assigned clinics, ensuring regulatory compliance and alignment of organizational goals.

essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assists the clinic management in overseeing care, including, but not limited to, day-to-day operations, clinic-specific policies and procedures, marketing, customer/patient satisfaction, facilities maintenance, procurement of supplies and contact services, finance/budget, planning and development.
2. Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
3. Helps manage facilities and the environment assuring via other support services that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that workstations and workflows are organized to assure effectiveness and efficiency; coordinates maintenance and repairs of area, equipment and instruments; identifies operational needs; manages appropriate level of equipment and supplies.
4. Assists the clinic management in supervising and directing the work of staff to achieve optimum patient flow and cycle times appropriate for services, analyzing staffing mix and staff development to meet clinic need, monitoring staff productivity, coordinating reporting of payroll, and evaluating staff through regular performance reviews.
5. Assists the clinic management in the hiring process for new employees.
6. Ensures that staffs understand and comply with organization protocols including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, regulations regarding identification and reporting of child abuse and sexual abuse of a minor, consent, infection control protocols, billing and coding practices and applicable OSHA safety standards.
7. Assures that all equipment is maintained in good repair or is replaced as needed and monitors building for cleanliness.
8. Assists the clinic management in strategic planning to increase revenue and outreach programs.
9. Resolves patient complaints using the Patient First Ethic model.
10. Responsible for covering the duties of the clinic management in their absence.

other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.

qualifications and education requirements

1. High School graduate or GED
2. Some college is preferred in business, healthcare or closely related field.
3. A working knowledge of best clinical and management practices, including performance and quality improvement methodologies such as Lean, Total Quality Management (TQM), Epic EMR
4. Preferred experience in a supervisory role, including demonstrated success in managing financial resources, identifying and meeting patient requirements, and working effectively with medical staff and physicians

competencies

1. Business Acumen
2. Interpersonal Relationships
3. Collaboration Skills
4. Communication Proficiency
5. Decision Making
6. Initiative
7. Leadership
8. Problem Solving/Analysis
9. Technical Capacity