Veterinary Surgical Nurse Lead Washington Ave Animal Hospital Philadelphia, Pennsylvania The Veterinary Surgical Nurse Lead helps establish order and efficiency in the clinic by prioritizing surgical services and directing the Vet Assistants and Vet Technicians in the most effective way to get daily tasks done. The Surgical Veterinary Technician Lead will oversee, and help coordinate the surgical load while creating an environment of teamwork in which quality medicine is delivered. Reports to: Practice Manager, Medical Director, Nurse Manager POSITION OVERVIEW The Veterinary Surgical Nurse Lead is the liaison between the doctor and administrative staff, to the Vet Assistants, and Vet Technicians. The Veterinary Surgical Nurse Lead will ensure that all policies and procedures are being executed while ensuring a safe work environment. The Veterinary Surgical Nurse Lead role will also be responsible for stepping into the surgical nurse position and assisting the Veterinarian in performing surgical procedures and ensuring the quality of care for the patient before, during, and after their procedure along with upholding strict client communication standards, as needed. POSITION REQUIREMENTS General Knowledge and Tasks Smile and maintain an even, friendly demeanor while on the job. Perform job tasks efficiently without medical mistakes. Lead by example. Handle stress and pressure with poise and tact. Show respect for clients, team members, and animals (alive or deceased) at all times. Handle communications with staff, doctors, and clients with a professional demeanor. Ensure that the hospital is being kept to our cleanliness standards. Perform all duties expected of a Surgical Veterinary Technician. Demonstrate comfort with using anesthesia machines, ECG, and medical math calculations. Ensure policies and procedures are being followed. Help report all work injuries to workman’s comp Supervise, direct, and coordinate the activity of the surgical veterinary technician crew Coordinate and prioritize surgical procedures and deposits. Primary responsibility is to be a director, instructor, supervisor and act as a surgical technician. Follow and enforce all controlled drug policies and procedures. Client-Interaction Tasks Use clients’ and patients’ names during conversations. Placate and/or compensate clients distressed by long waits, scheduling glitches, and other problems. Help de-escalate upset clients. Provide and promote excellent customer service by demonstrating a desire to assist and serve others and meet and exceed client expectations. Provide estimates and schedule surgeries. Hospital Outreach Coordinating with other hospitals to develop new relationships and increase business opportunities through referrals Help facilitate collecting and sending records from referral hospitals for referral surgeries. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Ensure that referrals are addressed in a timely manner. Assist with in-person Hospital Visits with Surgical Doctors and tasks including CEs. Human-Resource Management Tasks Promote a positive attitude among staff. Follow proper documentation procedures when handling any employee disciplinary actions Work with the team to ensure proper staffing for call-outs. With the assistance of the practice manager and/or the practice’s owner(s), initiate disciplinary actions against employees. Provide verbal or written warnings for inappropriate work-related behaviors, and clearly state consequences for continued problems. Follow established guidelines. Determine adequate staffing needs and make management aware of these needs. Give feedback to the practice manager on possible new hires May be given the task to do an initial phone interview with potential candidates Ensure quality of medical notes. Do reviews of medical estimates and surgical notes. Training Tasks Train new and existing staff to follow policy and procedures and OSHA guidelines. Keep records of all training meetings. Supervise staff members who fall under your guidance and/or as directed by the practice manager. Establish work priorities for staff members under your supervision. Ensure that work is completed in a proper, professional, and timely manner. Maintain an efficient workflow. Seek out opportunities to further train or retrain employees. Help develop in-house staff-training materials that expedite the training of staff in effective and cost-efficient manners. Help create tier training systems and ensure team members are actively participating and growing within their role. Sedation vs healthy pets, vs critical vs orthopedic Participate in and/or organize staff and training meetings. Be willing and able to teach various skills to other staff members. Attributes Ability to exude confidence and leadership to effectively build and lead a team, maintain a positive work environment, and get productivity from the staff. Know and enforce company policy. Ability to act as a facilitator and/or liaison between support staff and the Practice Manager, Nurse Manager, Medical Director, or doctors. Ability to address staff concerns and assist in finding a resolution. Assist the Practice Manager and Nurse Manager with performance evaluations of staff. Assist the Practice Manager and Nurse Manager with disciplinary action of staff when warranted and/or upon request. Coordinating staff lunches as to not upset the flow of the practice or sacrifice patient care Ability to mentor all staff members (assistants, technicians, doctors) and assist in training of the Protocols, Policies and Standard of Care. Encouragement of camaraderie among staff and discouraging negativity and gossip Anticipation of problems/needs and ability to take action to prevent problems within the flow of the practice. Maintaining the WAAH standard for quality of medicine and client care Assist the Practice Manager and Nurse Manager with additional administrative duties (technician schedule, new hire screening/orientation, inventory ordering, DEA cycle counting, resolving discrepancies and controlled waste, client conflict resolution, etc.) upon request/hospital need Job Type: Full-time Pay: $26.00 - $30.00 per hour (based on experience in surgery, dentistry and anesthesia) Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Vision insurance • CE allowance Schedule: • 10 hour shift • 12 hour shift • 8 hour shift • Weekend availability Supplemental pay types: • Licensing renewal Education: Education: Minimum of 2 year Associate’s degree, or equivalent completion of an Accredited Veterinary Technician Program License: Certified Veterinary Technician license in good standing Veterinary experience: 4 years of experience in a veterinary hospital (Preferred) 2 years of experience in a veterinary hospital with anesthetic, surgery and dental experience (Required) At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including: • Comprehensive medical, dental, and vision insurance • 401(k) matching • Generous holidays and paid time off • Career development programs • Robust health and wellness initiatives • Employee referral bonus programs and much more! AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive. At AmeriVet, we make you our priority. So you can focus on your own It’s natural to truly love some parts of your job – but merely put up with others. Maybe you thought you had no choice. But we’re here to tell you that you do. We’re AmeriVet. We’re that genuine ‘unicorn’ of corporate partners. With us, it’s not all about taking over and dominating a veterinary practice. It is about collaborating and becoming true partners with veterinarians who own practices. We do this by supporting the business side of your practice