TEAM UP WITH US!

The Rental Preventative Maintenance Service Supervisor is responsible for supervising Preventative Maintenance field service technicians and assigned company and third party trucks for field service departments.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO

• Communicate and ensure a seamless transition of the Field Service processes to each Customer and internal departments.
• Interprets company policies to workers and enforces safety & DOT regulations. Established or adjusts work procedures to meet schedules.
• Maximize efficiency and truck utilization through effective communication and scheduling.
• Opens work orders for every technician in dispatch group based upon customer needs.
• Ensure unused parts are correctly accounted for and returned for credit.
• Manage work order quality standards and technician responsibilities related to paperwork and reporting expectations.
• Manage technician productivity to assure company profit goals are met.
• Manage technician dispatch group and resources to maximize efficiency to reduce operational costs and meet targets that have been budgeted for Field Service.
• Responsible for establishing technician daily duties and managing technician work hours to meet company business objectives.
• Review and correct work orders for accurate accounting of inventory and tech labor hours.
• Coach team to meet business goals and service objectives based on metrics and expectations.
• Review and manage technician performance on each job and will coach for improvement.
• Responsible for customer satisfaction metrics and corrective action plans when goals are not met.
• Responsible for the sale or the review of a quote as it pertains to a work order and managing profit margins within the work order.
• Provide strong analytical and conceptual thought processes with the ability to match Technician’s to job skills, and ensuring maximum asset utilization.
• Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing of all service calls.
• Responsible for setting up maintenance schedules for all service trucks along with paper work.
• Responsible for seeing that all service truck tooling is up to standards and a proper inventory of all tooling is kept and maintained.
• Studies schedules and estimates worker hour requirements for completion of job assignment
• Supervisory Responsibilities: Directly supervises employees at the assigned location, providing leadership to all field service technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and conflict resolution.
• Other duties may be assigned.

WHAT YOU'LL NEED

• High school diploma or equivalent and two years’ experience in a related transportation industry, as well as a depth of knowledge pertaining to engine service issues, business accounting, and leadership.
• Preferably 2 years in dispatching in a service related industry.
• Ability to read, comprehend and interpret written instructions and procedures, business correspondence and routine reports.
• Ability to write simple correspondence.
• Ability to understand and present information in one-on-one and small group situations to customers or employees of the organization.
• Employee is empowered to make decisions directly affecting their ability to perform the above duties and responsibilities. The position requires the ability to define problems, collect data and establish facts.
• Ability to apply common sense understanding and deal with problems involving a few concrete variables in standardized situations.
• Must be able to follow routine protocols as well as identify when the routines do not apply in a specific situation. The position requires the ability to develop priorities and adjust work plans to meet deadlines.
• Must be capable and willing to learn Cat DBS System, Lotus Notes System and Dispatch Solutions Transportation System, SIS.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)