A day in the life of a Sales Manager:

• Open and close retail store
• Assists both customers with customer service questions, handling escalated customer issues as needed and other departments with any issues and questions
• Oversees the cleanliness and presentation of the sales floor, posting of rebates, and accuracy of pricing
• Reviews department reports and sales orders, following up with sales associates as needed
• Motivates associates to achieve sales and warranty goals including coaching, training and directing staff in order to maintain enhance engagement, skill proficiency and productivity
• Follows up on customer surveys and online review as needed
• Ensures customer payments are collected timely by all team members
• Creates staff schedule and ensures store is properly staffed
• Conducts monthly and annual associate reviews as directed
• Identifies and implements process improvements
• Perform duties of a Sales Associate, including
• Assists customers to qualify needs and demonstrate merchandise using feature benefit formula
• Attends ongoing training sessions
• Explains purchase, warranty, and financing options
• Assists customers with questions
• Calculates the cost and payment due
• Completes sales order, including entering the order into NetSuite
• Resolves customer complaints and follows-up to ensure satisfaction
• Handles incoming phone calls quickly and courteously
• Makes follow up calls on existing quotes in a timely manner
• Follows sales order through to delivery or pick-up

Positions Supervised:

• Sales Associates
• Receptionists

To succeed in the role:

To perform the job successfully, an individual should demonstrate the following competencies:

• Extensive product knowledge
• Ability to anticipate customer needs and recommend merchandise
• Excellent sales skills
• Demonstrates outstanding communication skills, active listening, empathy, professionalism, and problem-solving skills
• Has good attention to detail and accuracy in all aspects of work and documentation
• Ability to be flexible and adapt to change
• Ability to make judgement calls in the moment to help customers while being fair to both the customer and the organization
• Ability to work independently with minimal supervision
• Excellent organizational skills
• Ability to work on cross-functional teams
• Ability to effectively supervise staff
• Thorough understanding of department processes and policies
• Ability to be consistent and reliable with attendance, work product, and service level
• Ability to perform role in alignment with company values

Job Qualifications:

Education and/or Experience:

• Appliance sales experience
• Previous management experience preferred

Company overview:
Warners' Stellian is the Midwest's retail appliance specialist. Family owned and operated for more than 60 years, we provide an unmatched shopping experience with exceptional service at 12 great store locations.

Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.

Job Type: Full-time, Part-time

Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.