At Warby Parker, we’ve proven that businesses can scale, be profitable, and do good in the world. Now, we’re searching for a motivated Project Manager, IT Infrastructure to join our 70 person Technology team and help push our business further.

In this post on the Technology Services team, you’ll take ownership of internal and cross-departmental projects for an IT team that supports our labs, headquarters, and a constellation of over 150 retail stores. Project to project, working here is an exciting opportunity to build products and services at the intersection of health, e-commerce, retail, and fashion. Our ideal candidate is an IT enthusiast and detail-oriented problem solver who constantly seeks out opportunities for process improvement. Sounds like your cup of tea (or coffee, or yerba mate)? Keep reading.

What you’ll do:

• Establish, improve, and execute project processes to ensure optimal delivery while managing concurrent IT projects across various departments
• Translate broad business needs into clear, targeted agile projects that are understandable to the Infrastructure team
• Design, execute, and report on controlled, metrics-based tests to determine the actual impact and value of our initiatives
• Ensure that stakeholders stay informed on all project decisions, progress, and timelines
• Manage schedule and execution plans of store, lab, and HQ network retrofits
• Encourage and facilitate the adoption of new processes on the IT Infrastructure and support teams
• Work closely with IT leadership to keep the team’s work in line with company priorities, identifying and removing roadblocks to keep our workflow running smoothly
• Keep the team engaged, efficient, and energized, and facilitate team meetings (from daily stand-ups to intake meetings to sprint planning sessions).

Who you are:

• Backed by 1 years of project management experience at a fast-paced organization or 1 years of project management experience on an IT team
• Knowledgeable of all things IT, whether that’s through coursework or certifications
• A seasoned pro in Jira or other workflow management tools
• Fluent in IT vernacular (think: SSO, MDM, AD, MFA, Zero-Trust, ULM, etc.)
• Well-versed in scrum methodology, roadmapping, and sprint planning
• A expert agile practitioner who’s worked with a team of engineers to push changes in short work cycles, with regular inspection and calibration
• Detail-oriented and able to prioritize, especially when balancing multiple projects
• An excellent communicator, both in writing and in person, who can speak clearly and efficiently with both technical and non-technical team members (or external vendors)
• A positive, unflappable spirit who always leads by example
• Naturally curious—you dive deep into all available information to scour for both technical and business details
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Experience working with compliance programs like HIPAA, SOX, or GDPR
• Experience troubleshooting technology in a customer service and/or help desk environment
• PMP or PMI certification
• ITIL, ITSM, ITGC, or IT Fundamentals certification
• Healthcare, retail, and/or e-commerce experience

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)