Join the Wolf Pack! Are you ready to take on a new role to grow yourself and your career while maintaining work life balance? Then read on.

Job Summary

The Bowling & Attractions Manager will manage the operations of all Attractions in the facility including Bowling, Arcades & Golf Simulators. In this position you will motivate and instill accountability to achieve a positive work environment within the Bowling & Attractions team.

Primary Responsibilities

• Provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results.

• Train, coach, develop and motivate the team to communicate expectations and enhance morale.

• Manage and discipline subordinate employees to uphold Wamesit policies and procedures.

• Ensure staff members are providing exceptional guest service in all areas of the facility.

• Uphold training program.

• Ensure attractions run efficiently.

• Enforce safety practices, regulations and policies.

• Prepare schedules to ensure that the Bowling & Attraction areas are staffed appropriately for all shifts.

• Maintain accurate daily staffing needs.

• Recruit, interview and hire candidates for employment based on the company needs.

• Troubleshoot, repair and/or replace defective components to attractions.

• Schedule additional maintenance support for attractions when needed.

• Oversee the redemption stock, display, and secure merchandise in storage areas.

• Maintain an inventory of attractions such as redemption items, arcade replacement parts, bowling shoes, etc.

• Efficiently and safely perform daily, monthly and quarterly game maintenance.

• Review and analyze all performance KPI’s. 

• Understand cost control procedures, financial accounting, inventory levels and labor management.

• Run cost benefit analysis on attractions and their repairs to optimize financial results (drive sales and control costs).

• Develop action plans to grow revenue and control expenses to maximize profit in all attractions.

• Oversee Bowling and Attractions staff and Bowling & Attractions Supervisor. 

• Ensure that all facilities and amusements are kept clean and free of debris.

• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements.

• Complete all other tasks as designated by Upper Management.

Required Skills/Abilities

• Strong written and verbal communications skills.

• Attention to detail and strong organizational skills.

• Strong leadership and people management skills.

• Strong multi-tasking and time management skills to ensure a quick response to guest needs.

• Effective problem-solving skills to detect changes in circumstances or events.

• Professional and courteous demeanor.

• Positive team and motivational skills. 

• Must be able to observe employee performance and provide instruction and coaching.

• Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors.

Job Qualifications 

• High School Diploma required or GED equivalent.

• Associate Degree, Bachelor’s Degree preferred. 

• 1-2 years’ experience working in the Bowling or Arcade industry a plus.

• Proficient with all MS Office Applications. 

• Successfully complete a Background Check and CORI.

• Minimum age of 21 years old.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.

• Must have reliable transportation. 

• Must be flexible and adaptable to change.

• Must be able to work a flexible schedule including days, nights, weekends and holidays. 

Work Environment

This position primarily works in a busy and loud Family Entertainment Center and office environment subject to continuous interruptions and background noises. 

Physical Demands

• Prolonged periods sitting and/or standing while working on a computer or covering the facility.

• Work with flashing and flickering lights, moving mechanical parts, and loud noise.

• Must be able to navigate throughout all areas of the facility.

• Frequently communicate with team members and customers.

• Frequently required to stand; walk; bend; lift products (up to 40 lbs.); use hands to finger, handle or feel; and reach with hands and arms, and may work with hot, cold, and hazardous equipment.

• Well-presented and dressed in business casual attire. 

Benefits: Medical, dental, 401K match, life insurance, vision, short term disability, long term disability, sick time and vacation plan.