Salary : $55,000 75,000

Job Title : Technical Product Support Specialist

Job # : 4737

Location : Latham, NY

Category : Customer Service

Position Type : Full-time, Permanent

Description :

Do you have experience with customer support with a technical product? If so, this job may be the perfect fit for you! Our client is currently seeking a Technical Product Support Specialist to join their team.

Responsibilities Include :

• Respond to inquiries via phone and email related to technical aspects of products.
• Work with customers to troubleshoot product issues and execute field troubleshooting prosses to determine if a replacement is needed.
• Manage the claim data entry process and coordinate with customers the execution of the return process.
• Collaborate with quality, manufacturing, and product engineering, to support technical evaluations for hardware returned.
• Generate all configuration files.
• Capture customer feedback on product performance and provide input to product development team.

Qualifications :

• 2 years of previous experience with customer support with a technical product.
• Ability to travel (less than 5% of the time)
• Excellent customer service skills.
• Ability to troubleshoot and exceptional problem-solving skills.
• Strong written and verbal communication skills.
• Strong computer skills
Hours & Benefits :
• M -F 8-5
• M -F 8-5
• In-Person
• Unlimited PTO
• Health Savings Account ($500 individual / $1000 Family)
• Health, Dental, Vision & Life (100% Individual / 50% Family)
• 401K and company match (4%)
• Profit Sharing ( 5 weeks' pay for 2023)

Last updated : 2024-03-09