Job Description: Landscape Management Division Manager

Purpose:

The Landscape Management Division Manager is a vital member of the Management team. This role sets the standard for all members within the Landscape Management Division and will be held accountable for its performance and the performance of all direct reports.

Metrics to Measure Results:

Success in this position will be measured by:

• Divisional Profit and Loss Statement Reflecting Targeted Profit Margin Per Annual Company Budget
• Divisional Budget Vs. Actual for Sales and Revenue Per the Sales Planner
• Job Estimated Vs. Actual Reports as Discussed in Monthly Divisional Review Meetings
• Demonstrated Proficiency Using All Software and Technologies 
• Performance Reviews Conducted Bi-Annually by Direct Supervisor

Detailed Overview of Responsibilities:

Customer Service:

• Provide A High Level of Business Professionalism, Courtesy and Mindfulness 

• Respond to Phone Calls and Other Communications According to the 10-5 Rule

• Develop Effective Relationships with Clients 
• Lead or Facilitate the Resolution of Client Issues or Concerns in A Timely Manner
• Provide Professional Courtesies Such as Closing Gates, Bringing Newspaper to Front Door, Picking Up A Piece of Stray Debris/ Trash, Etc.

Sales and Production:

• Annually Renew Portfolio of Service Contracts with A Goal Of 95% Renewal or Higher
• Increase Annual Contract Portfolio By 10% Or More Year
• Meet or Exceed Enhancement Sales Goal as Determined by The Executive Team
• Create and Track Estimates in Estimating Software
• Qualify That Any New Sub-Contractors Have Provided a Current Certificate of Insurance And W-9 Form
• Review All Pricing with The President for Approval
• Create Proposal 
• If Proposal Is Accepted, Collect A Deposit (when applicable) for The Job from The Client and Approve Any Sub-Contractor Proposals
• Assign A Job Number and Give the Signed Contract Along with Any Sub-Contractor Proposals to AP/AR Specialist
• Bring the Sold Estimate into LMN Time
• Schedule Services Based on The Most Efficient Routes
• Supply the Purchaser with The Specifications & Budget of All Items Required for Job Completion and Timeline
• Manage Jobs Effectively and Efficiently to Maintain Highest Standard of Quality and Meet or Exceed Profit Margin Goals for Each Job; Ensure That All Crew Leaders Know Their Schedule and Have the Correct Materials, Tools, Etc. 
• Closely Manage the Labor Budget for The Division; Paying Strict Attention to Over-Time Hours
• Communicate Any Changes in The Schedule to The Client Immediately
• Inform Clients of When Subcontractors Will Be Performing Services
• Review and Approve Digital Timesheets Daily

IPM & Quality Control:

• Maintain Pesticide Applicator License
• Provide Routine Site Visits to Inspect Quality of Services Being Provided by WHLC And Its Subcontractors
• Document and Resolve Damages, Concerns or Potential Enhancement Opportunities 
• Identify and Resolve Any Pest and Disease Issues 
• Apply IPM Services When Walnut Hill Is Contracted to Do So 

Team Member Development & Safety:

• Lead or Assist with Candidate Pre-Qualifications, Scheduling and Completion of Interviews, And Onboarding of New Team Members
• Discipline Division Team Members in Coordination with the Director of Administration
• Review Daily Attendance and Manage PTO Requests 
• Conduct Bi-Annual Performance Reviews and Recommend Raises and Promotions
• Develop Internal Growth Through Team Member Training, Mentoring and Accountability
• Facilitate Health & Safety Functions with The Landscape Production Manager
• Participate in Health & Safety Meetings
• Comply with All Company Policies/Procedures and Safety Requirements
• File Accident/Injury Reports and Conduct Investigations; Report to The Director of Administration 
• Ensure Team Members Are Provided with And Use Appropriate PPE And Uniforms

Purchasing, Deliveries & Material Tracking:

• Purchase Materials Not Obtained by Purchaser as Needed, Using Authorized Purchase Orders
• Schedule and Coordinate Deliveries or Pick-Ups for Job Materials and Supplies
• Properly Job Cost and Provide Any Invoices/Purchase Orders to the AP/AR Specialist 
• Track All Inventory Items Used on Jobsites
• Assist with Creating the Division Budget for Fleet, Equipment and Tools and Manage the Purchasing Accordingly
• Recognize, Project and Plan for Annual Division Growth and Budget Expansion 

Snow & Ice Management Services:

• Coordinate Snow & Ice Management Services with The Production Team
• Prepare, Sell and Manage & Ice Management Proposals

Key Success Behaviors and Skills:

• Aligned with Walnut Hill’s Values of Teamwork & Relationships; Professionalism & Integrity; Image; Attention to Quality & Detail
• Strict Attention to Detail in Technical Specifications and Written Communication.
• Performance Driven, Fast Paced and Energetic
• Superior Communication and Interpersonal Skills with Staff and Customers
• Highly Alert and Structured Thought Process, And Demonstrates Problem Solving Skills.
• Exceptional Organizational, Time Management and Analytical Skills
• Ability to Layout Plans in Field If Necessary
• Must Be Able to Excel in A Fast-Paced Environment & Be Proactive in Daily Tasks

• Proficient with Computers, Very Technology Savvy
• Performs and Demands Excellence in Quality of Work.
• Service and Teamwork Focused, Driven to Improve Efficiencies
• Innovative and Focused on Learning and Self-Improvement
• Flexible and Able to Multitask and Complete Tasks with Minimal or No Supervision
• Ability to Demonstrate Proficiency in Horticultural Methods and Associated Services
• Ability to Lead, Teach and Mentor by Example

Minimum Qualifications and Educational Requirements:

1. Bachelor’s Degree & (3) hears experience in the green industry OR Certification in the Green Industry & (10) years with experience as a qualified industry professional
2. Keyboard and data entry skills
3. Strong knowledge of the following Software/Technology:

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• The company’s budgeting, estimating and electronic timekeeping software