Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

We are seeking a Principal Product Manager who will own the growth experience for ID.me Marketplaces. This person will own growth levers such as member activation, email recommendations, loyalty program, and referrals. We are a mission driven team focused on serving people who serve our communities such as Veterans, Teachers, First Responders, and Nurses. If you are looking to lead a high growth mission driven consumer marketplace, this is the place for you.

Responsibilities

• Independently drive product strategy, roadmap and execution
• Empathize with users and understand their needs
• Break down problems using first principles thinking 
• Develop ID.me Marketplaces product vision and strategy
• Define Key Performance Indicators (KPI) for your product
• Write high quality, detailed requirements documents 
• Work with content writer to curate the Marketplace content elements
• Prioritize features using data and insights
• Develop program plans that incorporate interdependencies between functional areas
• Conduct market research for expansion into new markets and vertical segments
• Collaborate with cross-functional leaders to ensure the commercial success of ID.me’s products
• Operate a high-performance organization. 
• Hold high standards, continually synthesize the situation, and anticipate risks.

Ideal Qualifications

• 8 years of consumer product management experience
• 3 years of email product experience driving impact on goals and user experience
• Proven track record of launching and scaling “zero to one” products as well as driving innovation and growth for mature products
• Ability to drive clarity where there is ambiguity
• Strength in applying processes in a fast-paced environment while maintaining room for flexibility and quick iterations 
• Thought leader with successful track record of communicating effectively with senior leadership
• Undergraduate degree in business, economics, engineering, computer science, or similar discipline
• Strong oral and written communication skills
• MBA preferred but not required

The ideal candidate will thrive in the following culture:

• Obsession for building quality products 
• Fast-paced environment with changing priorities and shifting gears
• Must be a team player with a strong, self-managing work ethic
• Must be a self-starter with a passion for technology, learning and continuous improvement

Note that candidates must be located in the continental U.S.