REPORTS TO: 

Technology Director
SALARY RANGE:

$46,000- $52000
POSITION RESPONSIBILITIES:
The Wakefield Public Schools Technology Department is looking for an hourly Information
Technology Support Specialist in support of our help desk. The Information Technology
Support Specialist will provide first-tier IT phone support and troubleshooting for the 8
locations of the Wakefield Public Schools (PreK-POST) to include:

- Support for the use of technology in and out of the classroom for teaching and learning
Windows and Google account and group management
- PC/Mac application and hardware technical support for staff
- Chromebook hardware and software support for student and staff devices
- Google Apps for Education support
- Support for other online services
- Printing & copying support
- Classroom AV system support
- Acts as an escalation point for the building-based IT support personnel
- WPS uses a self-service ticketing system to track our service requests.

- Some after-hours work may be required to support special events or to complete projects.
- Qualified candidates must have demonstrated interpersonal, communication, and
troubleshooting skills.

- Candidates should have a high school diploma or equivalent, plus two years of education preferred, and a minimum of 2 years experience as an information technology support professional.

- Successful candidates will be knowledgeable in the various areas of support to adequately support the district.

- Must be able to lift/carry up to 30 lbs and be flexible with duties and schedule to get the work done that needs to be done as a member of a small team. Should be comfortable on a ladder.