JOB SUMMARY: Supervises diverse food service areas (sandwich stand, salad bar, grill, hot foods, and tray line) to ensure customer satisfaction. Implements business practices to uphold Wake Forest Baptist Medical Center's mission and values. Identifies growth opportunities and oversees services.

EDUCATION/EXPERIENCE: High school diploma or GED equivalent and two years of supervisory experience. Associate's degree preferred. Serv Safe certification required.

ESSENTIAL FUNCTIONS:

1. Directs daily operations to ensure employees have the necessary equipment, inventory, and resources to meet goals.
2. Assists in maintaining cash controls and payroll functions.
3. Addresses potential problems, updating leaders on issue resolution using appropriate resources.
4. Supervises day-to-day activities, delegates authority, assigns and prioritizes tasks, and monitors operating standards.
5. Provides positive and constructive feedback to employees for motivation and development.
6. Ensures compliance with federal, state, and local regulations and hospital policies.
7. Establishes a safe work environment through safety-related training and equipment maintenance.
8. Sets operating standards, implements quality improvements, and communicates them effectively.
9. Maintains and develops employee relationships and satisfaction in food service areas for retail and patients.
10. Accountable for service quality execution.
11. Promotes workplace diversity initiatives.

SKILLS/QUALIFICATIONS:

• Excellent oral and written communication skills
• Strong analytical ability
• Customer service orientation
• Ability to work productively in stressful situations and under time pressures
• Ability to build and maintain positive working relationships
• Upholds ethical standards and complies with state, federal laws, and company policies

WORK ENVIRONMENT: May work in various areas of Food and Nutrition Services, including kitchens and retail areas. Exposure to wet floors and sharp equipment.

PHYSICAL REQUIREMENTS:

• Standing: 0% to 35%
• Walking: 35% to 65%
• Sitting: N/A
• Bending: 0% to 35%
• Reaching with arms: 35% to 65%
• Finger and hand dexterity: 65% to 100%
• Talking: 65% to 100%
• Hearing: 65% to 100%
• Seeing: 65% to 100%
• Lifting, carrying, pushing, and/or pulling:
  • 20 lbs. maximum: 65% to 100%
  • 50 lbs. maximum: N/A
  • 100 lbs. maximum: N/A