Host

Responsibilities:

• Understands our culture and does whatever it takes to create a positive and memorable guest experience.
• Welcomes guests warmly by smiling and making eye contact as they enter the restaurant.
• Answers guest questions regarding flow, food, beverages, restaurant, and company story
• Keeps guests entertained and engaged while waiting or in line.
• Leads guests at their own pace to a clean, perfectly set table and hands the appropriate menu(s) to each guest after they are seated.
• Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated.
• Communicates with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests enjoy a memorable experience.
• Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
• Thanks guests as they leave and invite them to return in the future.
• Arrives to work on time as scheduled, well-groomed and in the proper work attire, and ready to work.
• Clocks in and out as scheduled.
• Checks the greeter area and its storage areas for adequate supplies (e.g., menus, business cards, pens/pencils, etc.) to ensure supplies are readily available.
• Reviews potential wait times and works with managers to plan seating arrangements.
• Demonstrates a helpful, positive attitude at all times to guests and team members.
• Completes all assigned tasks and duties assigned by managers/supervisors.
• Checks out with a manager before leaving at the end of each shift.
• Inspects restrooms, dining room, and lobby, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
• Monitors dining area tables to ensure they meet or exceed standards (e.g., proper table set up, full napkin dispensers, swept floors under tables, etc.).

Minimum Requirements

• Basic computer skills
• Ability to work in a high-volume, fast-paced work environment.