4 Field Services Technician Jobs in Frisco, TX
Vssi is Hiring a Field Services Technician Near Frisco, TX
Monday-Friday, 7am-4pm
- Level 2 $24-$27
- Level 3 $28-$32
- Must be able to travel
- Work directly with customers either by telephone, electronically, or face-to-face (via teleconference or onsite).
- Finding solutions from previous cases using the Knowledge Base.
- Working the life cycle of a help desk incident.
- Involved in technical understanding of industry standards and practices.
- Correct faults and provide resolution of complex problem tickets.
- Provide break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and other hardware maintenance
- Train other staff on technical issues as needed.
- Communicate and coordinate with internal departments.
- Provide training to Level 1 staff for new projects being deployed.
- Assist in Level 1 onboarding and technical training.
- Review the information and technical training available for Level 1 support
- Serve as the escalation path for complex issues during Level 1 shifts and determine if additional escalation to engineering is required.
- Closing and re-assigning jobs.
- Maintain CRM (ZenDesk) with pertinent information.
- Manage customer cases through CRM (ZenDesk), including updating communication and maintaining data entry.
- Must be able to multi-task and manage time amongst clients
- Guiding and training customers on troubleshooting.
- Monitor available tools for issues (network, server, etc.)
- Actively participate in Pre-FAT and FAT activities.
- Contribute to the Knowledge Base issues and solutions database.
- Travel to customer sites for field-based technical service support, as needed.
- Other duties outlined by CASI management.
- 4-5 years of experience in equipment repair, maintenance, and customer service.
- Deep Knowledge of electricity/electronics, LAN/WAN networks, Servers, 24V DC, and industrial equipment
- Must be able and willing to travel for extended days both out of state and out of country.
- Extensive network troubleshooting experience.
- Extensive experience in basic computer troubleshooting
- Knowledge of customer service principles and practices.
- Detail-oriented, methodical, motivated, and self-starter.
- Troubleshooting, time management, initiative and professionalism are of utmost importance.
- Excellent verbal and communication skills
Job Summary
Full Time
Ancillary Healthcare
$47k-61k (estimate)
08/19/2023
06/08/2024
vssillc.com
LANCASTER, TX
25 - 50
2009
EMMANUEL O AMADI
$10M - $50M
Ancillary Healthcare
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About Vssi
VSSI Staffing is recognized as one of the top staffing services in the southwest. We provide temporary, full-time, contract and temp-to-hire staffing services, in light industrial, administrative, technical, clerical positions, and many others. The company provides staffing in a variety of industries and settings, including manufacturing, distribution, customer service, engineering, call centers, etc We deliver results by matching the right people with the right job, meaning less turnover and higher productivity for you. VSSI develops a strong business partnership with our clients by consultin...g, designing, and delivering customized staffing and training solutions. We deliver results by matching the right people with the right job, the net result is less turnover, higher productivity, and a long term assignment.
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The job skills required for Field Services Technician include Field Service, Troubleshooting, Problem Solving, Technical Services, Technical Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Services Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Services Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Services Technician positions, which can be used as a reference in future career path planning. As a Field Services Technician, it can be promoted into senior positions as a Shop Service Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Services Technician. You can explore the career advancement for a Field Services Technician below and select your interested title to get hiring information.
If you are interested in becoming a Field Services Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Services Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Services Technician job description and responsibilities
Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.
03/06/2022: Nassau, NY
Field service technicians respond to customer callouts, providing technical service and maintenance support at customer locations.
03/27/2022: Battle Creek, MI
The technician maintains the documentation related to downtime, repairs, and alterations.
03/25/2022: Rockford, IL
The technicians plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.
02/02/2022: Greensboro, NC
The job of a technician also entails traveling frequently.
02/27/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Services Technician jobs
Field Service Technicians are mobile repair and service providers.
03/25/2022: Frankfort, KY
Field Service Technicians ensure that customers have everything they need to get their job done.
03/26/2022: Twin Falls, ID
They will also have sufficient training material to train aspiring technicians.
03/03/2022: Duluth, MN
Some technicians concentrate on only one type of system, either heating, air conditioning, or refrigeration, while others offer a broader range of services.
03/26/2022: Appleton, WI
Every job posting will come with their own unique requirements for traveling sterile processing technicians.
03/09/2022: Eugene, OR
Step 3: View the best colleges and universities for Field Services Technician.
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