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Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years.
Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price.
Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters helping people bring their best vision to life.
The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.
Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process in a transparent way
Assist patients with merchandise selection, fitting frames, and dispensing eyewear
Solve visual problems or challenges for customers
Managing customer transactions at time of purchase
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by Office Manager
Job Specifications
One to two years of experience in related field
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer / call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
Preferred Skills
Bilingual English - Spanish
1025 Oviedo Mall Blvd.
Oviedo, FL 32765
Last updated : 2024-05-03
Full Time
Civic & Environmental Advocacy
$83k-112k (estimate)
05/04/2024
05/12/2024
vsp.com
PHILADELPHIA, PA
7,500 - 15,000
1955
Private
$1B - $3B
Civic & Environmental Advocacy
VSP Global provides access to affordable, high-quality eye care and eyewear to the world.
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