Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years.

Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price.

Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters helping people bring their best vision to life.

The primary role of this position is to supervise and control the activities and operation of an Optical Outlets office.

Train new hires for various positions within Optical Outlets offices

Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures

Maintain all products, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems

Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance

Comply with proper promotional, merchandise, and display policies and practices

Maintain positive patient / customer and public relations by ensuring follow-up on any patient / customer complaints

Establish professional relations with all doctors, whether they are leasing, employed, or referring

Provide coaching in new product introduction, technical and selling techniques to all office personnel

Supervise and follow up on all insurance and any other required billing for office

Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A / R reports

Notifies the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office

Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices

Inform the District Manager of any quality or patient flow problems that exist in assigned offices

Coordinate with the District Manager on security-related matters

Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed

Perform all tasks assigned by District Manager

Job Specifications

Bachelor’s degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment

Optical experience preferred

Proven track record in leading overall team performance and understanding of optometric business processes and strategic development

Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff

Ability to present and implement decisive and creative solutions to issues / opportunities to grow the business

Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor, and team relationships

Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

Preferred Skills

Bilingual English / Spanish

Optical Experience Highly Preferred

3654 Harden Blvd

Lakeland, FL 33803

Last updated : 2024-05-17