Overview

Aloha Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. Aloha’s parent company, VPNE, has been collaborating with the world’s finest hospitals to solve their people and logistics challenges since 1993. We promote growth from within and instill our company's family values in an ever-expanding business. Our teammates are energetic, friendly, and proactive in helping Aloha/VPNE build its brand – all while working at the world’s most prestigious healthcare institutions. Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse? If so, you belong at Aloha. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients’ hospitals perform at the highest levels. Apply today to jump-start your future!

Responsibilities

The Patient Observer functions under the direction of the registered nurse responsible for the care of the patient and in accordance with the individualized needs of the patient. Nursing care is provided to the patient by nursing staff.

• Reports to the nursing office for assignment.
• Communicates any change of assignment to the nursing office.
• Performs patient observation as assigned
• Documents patients behavior using the appropriate form/tool
• Obtains appropriate information at the start of the shift in regard to care from Registered Nurse
• Patient conversation guidelines should be adhered to
• Monitors the safety of the patient and maintains safe environment as directed by the registered nurse for ex: maintains safety position in room when appropriate. (i.e., back to door) and keeps patients in sight at all times.
• Monitors patient for escalating behavior.
• Accompanies the patient to the bathroom and testing as needed.
• Demonstrates proficiency with the use of bed alarms.
• Patient's clothing and belongings will be placed in the patient’s closet away from the patient.
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel.
• Observes and reports patient's status and needs to nurse.
• Remains on duty until relieved by oncoming coverage or Nurse discontinues coverage.
• Remain on duty until relief is provided. 1-1 patients will never be left unattended.
• Proper uniforms are worn all the time, including the display of photo identification badges

• In addition to the Behavioral Health Patient Companion/Observation scope requirements, Patient Companion/Observer’s may also support the following under direction of the Care Team when needs for 1:1 observation are not required:

  • Assist patient with ordering meals
  • Assist with using the TV
  • Assist care team with patient’s personal hygiene
  • Assist care team with repositioning patients
  • Assist care team with bed pan usage
  • Clean clutter from rooms
  • Assist care team with Ambulating patients in the hallway
  • Update patients white board with assigned care team
  • Call central supply for supplies as needed
  • Assist care team with patient transport
  • Bring specimens to the lab
  • Additional duties within the PCC scope of practice

Qualifications

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Certifications: CPR and First Aid

Requirements:

• Safeguarding
  • Safeguards the privacy and security of patient information. The employee complies will policies and procedures relating to SSH’s privacy and security programs.
  • Brings potential compliance issues to a manager, supervisor, director or VP.
• Patient and Family Centered Care
  • Conveys respect for values, preferences, and expressed needs of the patient and family.
  • Communicates and collaborates effectively with patients, families to promote patient health and well-being.
• Age & Culture
  • Considers the individual needs of each person with whom they interact.
  • Interacts with sensitivity in the delivery of care/services of diverse populations as needed.
  • Reports to work in proper uniform as per departmental standards and/or hospital policy.
  • All Clinical Patient Support colleagues will maintain a professional, courteous attitude toward patient, co–workers and all departments daily.
• Safety Awareness
  • Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
  • Demonstrates proper body mechanics in all functions.
  • Understands individual role/responsibilities in the event of a hospital code. (e.g., Code Green, Code Red)
  • Performs proper handwashing per CDC guidelines.
  • Utilizes Chain of Command to communicate any identified patient or staff safety risks.
  • Reports patient status to oncoming staff in respectful, professional manner.
  • Is able to access payroll and manage personal clocking and calendar in Time PC Application. 

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Commuter benefits
• Childcare benefits
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

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