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Beth Israel Lahey Health
Burlington, MA | Per Diem
$56k-68k (estimate)
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Beth Israel Lahey Health
Burlington, MA | Full Time
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Cortica
Burlington, MA | Full Time
$72k-89k (estimate)
2 Months Ago
MyEyeDr.
Burlington, MA | Part Time
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Patient Care Coordinator (FT)
Cortica Burlington, MA
$72k-89k (estimate)
Full Time | Ancillary Healthcare 2 Months Ago
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Cortica is Hiring a Patient Care Coordinator (FT) Near Burlington, MA

Cortica is looking for a Care Navigator to join its growing team!
Under the general direction of the Cortica Head of Client Experience, the Care Navigator is responsible for guiding families through a broad range of Cortica services, information and ensuring the efficient scheduling focused on a positive, patient-centered experience. Collaborates with Cortica departments to meet patient expectations, achieve quality outcomes, and build a patient focused culture.
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care - one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission!
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities.
What will you do?
  • Ensure caregivers are aware of their welcome visit appointments by sending reminders, manage welcome visit cancellations and arranges for substitute coverage as necessary.
  • Ensure caregivers have met the welcome visit requirements by completing their forms (i.e., NIF) and benefits checks have been successfully completed.
  • Represent Cortica principles in handling patient check in and check out via video conferencing software (i.e., Zoom), identifies barriers to caregivers engaging in telehealth and strategies to overcome those barriers.
  • Serve as primary point of contact for warm transfers from welcome visits, answering questions from caregivers, providing guidance, reviewing policies and next steps.
  • Schedule appointments based on welcome visit recommendations, consults and support services within established service standards, including ABA assessments, ADIR’s, developmental therapy evaluations, neurodevelopmental evaluations, and care plan meetings.
  • Review the clinical recommendations for services, cost estimates, guidelines, and policies (e.g., cancellation) with the caregivers and ensures a high level of understanding.
  • Serve as an essential link between patients and Cortica teams (i.e., billing, scheduling) acting as liaison to ensuring a high level of client support and ease of navigating the Cortica ecosystem.
  • Review the purpose and next steps for the whole child score card and questionnaire, ensuring it is completed on a timely basis.
  • Send summary of next steps including forms (DT eval) and information sheets.
  • Participate in projects to improve client experience, provides insights and feedback on enrollment and scheduling best practices, ensuring standard operating procedures are in place and up to date.
We’d love to hear from you if:
  • You have two years of customer care experience, preferred in a healthcare setting.
  • You are customer service oriented - friendly, cheerful, and helpful to clients and others while following Cortica policies and procedures.
  • You can collaborate cross-functionally to ensure the needs of the clients are being met, can identify opportunities to improve service and propose solutions to implement.
  • You can research and problem-solve to determine appropriate solutions for clients, think proactively and set follow-ups as needed to ensure timely resolution.
  • You have demonstrated communication and interpersonal skills sufficient to convey information in a clear, concise way, synthesizing information and presenting it to families and team members.
  • You are skilled at using software and systems including electronic medical record systems, workflow management and Microsoft Office products.
  • You have knowledge of HIPAA regulations to safeguard patient information.
  • You possess a Bachelors’ Degree in a “Human Services” or related field (preferred).
Your Compensation & Benefits:
Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive! As a Cortica teammate, we’ll support your well-being through medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses. We value you and the experience you bring to your role, and are proud to provide you with a compensation and benefits package designed to enhance all aspects of your life.
The base pay range for this opening is $20.00 to $25.00. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$72k-89k (estimate)

POST DATE

02/17/2024

EXPIRATION DATE

05/13/2024

WEBSITE

corticacare.com

HEADQUARTERS

SAN DIEGO, CA

SIZE

25 - 50

FOUNDED

2014

CEO

GEMMA ENGLISH

REVENUE

$5M - $10M

INDUSTRY

Ancillary Healthcare

Related Companies
About Cortica

Cortica is a rapidly growing healthcare company pioneering a unique and effective approach to treating neurodevelopmental conditions including autism spectrum disorder, speech and language delays, sensory processing disorder and other conditions that impact brain development. Harnessing insights and technologies from emerging neuroscience, Cortica brings together clinical specialists from a range of disciplines to design and deliver comprehensive care to children with developmental differences. Cortica's treatment model coordinates a multidisciplinary team of clinicians with the common goals o...f fostering the child's holistic development and empowering family members. An inside out component focuses on improving the health of the body through medical diagnosis and treatment, nutrition, supplements, neurofeedback, and other strategies. Simultaneously, an outside-in component optimizes the environment, learning opportunities, and overall experiences of the child through speech and language therapy, neurological music therapy, occupational therapy, a progressive model of Applied Behavioral Analysis, and parent education. More than simply bringing these services under one roof, specialists at Cortica collaborate to achieve a common understanding of each patient, develop individually tailored treatment plans, and coordinate care that evolves to match the child's progress. More
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If you are interested in becoming a Patient Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Care Coordinator job description and responsibilities

Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs.

12/12/2021: Des Moines, IA

Patient Care Coordinator educate patients and families on the patients' procedures and conditions and make sure records are kept up to date.

01/30/2022: Dayton, OH

They monitor and coordinate patients’ treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.

12/26/2021: San Jose, CA

Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.

02/28/2022: Moline, IL

Maintain the workflow of the patient care coordinators; delivering great customer service to the patients, VIP and at-risk patients.

02/03/2022: New Orleans, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Care Coordinator jobs

Seniors are the ones who are most likely to require the services of these coordinators.

12/20/2021: Rockford, IL

You must have a goodphysical and health status which would accommodate delivery of duties and access to patient homes.

01/04/2022: Lexington, KY

Need to thoroughly explains procedures, treatments and nursing care to patients and/or family to be a successful Patient Care Coordinator

03/05/2022: San Bernardino, CA

For example, skills like Medical Records, Care Coordination and Healthcare Management are possible skills.

01/18/2022: Parkersburg, WV

Patient care coordinators need to have strong analytical skills and the ability to handle multiple tasks concurrently.

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Step 3: View the best colleges and universities for Patient Care Coordinator.

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