Who We Are

At VPL we deliver visibility and resiliency to clinical supply chains.

By making the procurement-through-fulfillment processes smarter and more profitable, it creates a new supplier dynamic whereby customers benefit from reduced costs, better insights, and increased transparency and efficiency.

We developed the industry’s only Smart Supply Chain Platform, which automates inbound and outbound shipping, unlocks visibility into the status of critical shipments, and identifies cost-savings opportunities for all of healthcare including IDNs, critical access, outpatient and pharmacy. 

With more than 700 hospitals, 6,000 suppliers, and a 97% customer retention rate, it’s clear that VPL is the company the healthcare industry trusts to deliver savings, insights and peace of mind.

VPL is on the lookout for a vibrant Director of Account Management to join our team. In this exciting role, you will collaborate closely with senior leadership to redefine the VPL customer journey. As the Director of Account Management, you will work with your team to implement strategies and execute tactics aimed at fostering deep customer engagement and cultivating enthusiastic brand advocates. Your success will be gauged by your ability to not only retain but also expand our client base, all while ensuring that our account management team delivers top-notch service! We're seeking a dynamic leader who thrives on creativity and exercises sound judgment, coupled with extensive experience in client management. 

What You'll Do...

• Lead Account Management Team: Lead a team dedicated to successful customer implementations, proactive account management, reactive customer care, and product training/support. Provide guidance and direction to fulfill company initiatives, including needs assessments, performance reports, capacity planning, and cost/benefit analyses.
• Team Training and Development: Conduct national account management team training for new hires and current team members. Implement new business processes, soft skills training, and educate the team on product knowledge. Develop training documents and Standard Operating Procedures (SOPs) as needed.
• Strategic Account Management: Manage, facilitate, and implement strategic, results-oriented service plans for an assigned group of accounts and customers. Align service plans with customer expectations and internal best practices to exceed customer satisfaction.
• Account Development: Identify development potential in accounts by analyzing current business, interfacing with key customer stakeholders, evaluating additional needs, and analyzing opportunities. Respond to emerging customer opportunities and ensure seamless execution of business processes to exceed customer expectations.
• Relationship Management: Build and maintain positive relationships with customers, team members, vendors, consultants, Customer Care, and Product Support staff. Foster collaborative relationships to ensure customer success and satisfaction.
• Program Management and Renewals: Manage the overall program management process and customer renewal process. Continually reinforce the company's value proposition with customers to drive retention and loyalty.
• Continual Learning and Development: Maintain technical proficiency by participating in educational opportunities, conferences, seminars, trade periodicals, etc. Stay updated on industry trends, best practices, and technological advancements to enhance account management strategies!

• Management Experience: A minimum of 5 year leading a highly effective Account Management Team

• Confident and Outgoing Personality: Ability to confidently engage with customers and team members.

• Superior Communication Skills: Excellent interpersonal, verbal, and written communication skills to interact effectively with personnel at all levels of technical ability and expertise.

•  Talent Development: Ability to develop talent, communicate effectively, and produce results through effective team building.

• Organization and Motivation: Well-organized and self-motivated with excellent attention to detail.
• Collaborative Skills: Ability to positively engage other functional areas within the business to ensure customer success.

• Educational Background: Bachelor's degree from an accredited institution.
• Track Record of Hiring: Demonstrated experience in hiring extraordinary and diverse talent.
• Customer Support Experience: Minimum five years of customer support or similar experience in a business-to-business environment.

• Proficiency in Microsoft Office: Highly proficient with Microsoft Office applications for effective communication and documentation.